Senior Microsoft Teams Voice Engineer

As a Senior Microsoft Teams Voice Engineer, you will:

• Design, implement, and support enterprise Unified Communications (UC) solutions with a strong focus on Microsoft Teams Enterprise Voice.
• Lead migration projects from legacy telephony platforms and Skype for Business (SfB) to Microsoft Teams, ensuring seamless transition and minimal business disruption.
• Design and deploy Microsoft Teams Direct Routing solutions, integrating enterprise voice infrastructure with PSTN and Session Border Controllers (SBCs).
• Administer and optimize Microsoft Teams Phone System, including call routing, phone numbers, call queues, auto attendants, emergency calling, and voice policies.
• Configure and manage Microsoft Teams collaboration features, meetings, channels, apps, external access, and governance.
• Develop technology roadmaps for Unified Communications and Collaboration platforms, supporting long-term modernization initiatives.
• Design, configure, and troubleshoot enterprise voice networks, including SIP, RTP, H.323, MGCP, QoS, DNS, and firewall configurations.
• Integrate Microsoft Teams with legacy PBX platforms such as Avaya, Cisco, Mitel, Nortel, and other enterprise telephony solutions.
• Perform health monitoring, performance tuning, and Call Quality Dashboard (CQD) analysis to ensure high availability and optimal user experience.
• Develop and execute Power Shell scripts to automate Microsoft Teams administration, reporting, and operational tasks.
• Collaborate with Microsoft, telecommunications vendors, infrastructure teams, and business stakeholders to resolve technical issues and deliver enterprise communication solutions.
• Support governance, security, compliance, lifecycle management, and operational best practices for Microsoft Teams environments.

• 8–10 years of experience in Unified Communications, Enterprise Voice, or Collaboration Technologies.
• Extensive experience with Microsoft Teams Enterprise Voice, Teams Phone System, and Direct Routing.
• Strong expertise in Skype for Business (2015 and later) and hybrid deployment architectures.
• Proven experience leading migrations from Skype for Business and legacy PBX platforms to Microsoft Teams.
• Hands‑on experience managing enterprise telephony platforms such as Avaya, Cisco CUCM, Mitel, Nortel, or similar systems.
• Strong knowledge of Session Border Controllers (Audio Codes, Ribbon Communications, Oracle SBC, or equivalent).
• Solid understanding of VoIP technologies, SIP, RTP, H.323, MGCP, QoS, PSTN integration, codecs (G.711, G.723, G.729), and enterprise networking concepts.
• Experience configuring Azure Active Directory (Microsoft Entra ), DNS, networking, and firewall settings for Microsoft Teams deployments.
• Proficiency in Power Shell scripting for Microsoft Teams administration and automation.
• Experience with Microsoft Teams governance, security, lifecycle management, monitoring, and compliance.
• Excellent troubleshooting, stakeholder management, communication, and project coordination skills.

• Design and deploy enterprise‑scale Microsoft Teams Voice and Unified Communications solutions.
• Lead complex migration projects from legacy telephony and Skype for Business to Microsoft Teams.
• Architect resilient voice infrastructures using Direct Routing and enterprise telephony integrations.
• Troubleshoot complex voice, networking, audio/video, and collaboration platform issues.
• Automate administrative and operational tasks using Power Shell.
• Collaborate effectively with infrastructure teams, vendors, and business stakeholders.
• Deliver secure, scalable, and highly available communication services aligned with enterprise standards.
• Research emerging collaboration technologies and recommend innovative solutions to enhance the digital workplace.

• Opportunity to lead enterprise‑scale Unified Communications and Microsoft Teams transformation initiatives.
• Exposure to modern collaboration technologies, enterprise telephony, and cloud‑based communication platforms.
• Collaborative environment with experienced infrastructure, networking, cloud, and collaboration specialists.
• Challenging projects involving Teams Voice modernization, telephony migration, and enterprise communication architecture.
• Opportunities for continuous learning, technical leadership, and Microsoft collaboration technology specialization.
• A culture focused on innovation, operational excellence, and delivering world‑class collaboration experiences.

Want to discuss this opportunity in more detail? Feel free to reach out.