Engagement Manager , ProServe EMEA North; AWS

The Amazon Web Services Professional Services (Pro Serve) team is seeking a highly skilled and versatile Engagement Manager (EM) to lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS‑based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes.

Applying AWS frameworks such as Well‑Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions considering performance, scalability, security, and business impact. Dutch proficiency is required for this role.

• Lead and manage complex cloud migration and implementation projects.
• Leverage comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning.
• Bridge business requirements with technical solutions, facilitate engineering discussions, and ensure alignment with customer business outcomes.
• Distill customer needs into clear technical requirements and map them to business outcomes.
• Decompose complex technical problems into actionable, deliverable solutions.
• Contribute to technical documentation and define documentation standards.
• Validate technical solutions against business goals and recognize when additional technical evaluation is needed.
• Manage technical risks, resolve issues, and drive projects to successful completion while exceeding customer expectations.

• Experience working as a Scrum Master or Product Owner across multiple cross‑functional teams.
• Experience leading the delivery of IT projects with external customers or equivalent.
• Experience in program or engagement management, leading other project managers to deliver a program with multiple concurrent projects.
• Experience with Agile and project management toolsets such as Jira, Rally, Version One, or Taiga.
• Bachelor's degree or equivalent.

• Project management certification (e.g., APM, CSM, PMI‑ACP, PRINCE2).
• AWS certification.
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS).
• Experience working with and presenting to C‑level executives, IT, and lines of businesses across organizations or equivalent.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.