Technical After Sales Support Babboe

Technical After Sales Specialist (TAS) –

Location:

Netherlands
•

Employment type:

Full‑time
• Reporting to:
Customer Care Manager
•

Start date:

1 August
•

Languages:

Dutch and English required;
German is a plus
• Specific expertise:
Experience with or strong technical knowledge of Babboe products.

As a Technical After Sales Specialist (TAS), you will provide advanced technical expertise to support our customer service and commercial operations across our bicycle brands and products. You will act as a technical expert for complex cases, support the resolution of technical claims and escalations, and ensure solutions meet Accell’s quality standards and service KPIs. With strong product knowledge and a hands‑on technical mindset, you will help colleagues navigate challenging technical issues and identify the right solutions for our customers.

You will work closely with Customer Service Specialists (CSS), Technical Service Specialists (TSS), and external partners, sharing your expertise, providing technical guidance, and training others to strengthen technical knowledge across the wider service organization.

• Act as an all‑round technical service specialist across Accell’s bicycle brands and products.
• Handle technical claims and ensure they are managed in line with company standards and KPIs.
• Take ownership of complex technical escalations and provide expert troubleshooting and recommendations.
• Assess technical issues, validate proposed solutions, and help determine the appropriate course of action.
• Support and train Customer Service Specialists (CSS) and external partners in resolving technical cases.
• Share technical and product knowledge to strengthen expertise within the wider customer service organization.
• Support Technical Service Specialists (TSS) when additional technical expertise is required.
• Work closely with internal stakeholders to ensure high service quality and customer satisfaction.

• Relevant technical or mechanical experience, ideally within bicycles, e‑bikes, mobility, or a similar technical product environment.
• Strong technical troubleshooting and problem‑solving skills.
• Solid product knowledge and the ability to navigate technical topics across different brands and product ranges.
• Experience supporting, coaching, or training colleagues on technical topics.
• Good communication skills and the ability to explain technical solutions clearly to different audiences.
• A customer‑focused mindset with a strong commitment to quality and service.
• Fluency in Dutch and English;
  German is a plus.
• Technical expertise or previous experience working with Babboe products is a strong advantage.

At Accell, we aim to support our employees both professionally and personally. Our benefits package is designed to meet local standards and may vary depending on your role, responsibilities, and country of employment. Specific details will be provided during the recruitment process.