Customer and Technical Service Specialist | German Speaking

Our client is a mobility-focused company with a mission to improve the way people move through innovative, sustainable technology. Their products enable manufacturers to build high-quality mobility solutions that support a healthier and more responsible lifestyle.

The Customer and Technical Service Specialist provides expert technical support and warranty assistance to retail partners. This role serves as a frontline contact for dealer inquiries and is responsible for ensuring efficient, professional handling of technical and warranty-related requests.

• Act as the primary contact for retail partners regarding technical questions, troubleshooting, and product-related issues
• Provide accurate and timely solutions while escalating complex cases to internal teams when necessary
• Maintain strong product knowledge, including technical specifications, functionality, and installation best practices

• Process warranty claims in line with company guidelines
• Ensure all required documentation is complete and accurately recorded
• Collaborate with internal teams to ensure timely resolution of claims
• Identify recurring issues and share insights with Customer Success and Quality teams

• Build and maintain strong relationships with retail partners through consistent and reliable support
• Provide regular updates on technical and warranty matters
• Collaborate with Sales and Customer Success teams to gather feedback and insights

• Contribute to internal knowledge bases by documenting recurring issues and solutions
• Support continuous improvement of internal processes and service efficiency
• Provide input to improve technical documentation and product manuals

• Work within defined KPIs such as response times, first-time resolution, and customer satisfaction
• Monitor service metrics and identify improvement opportunities Cross-functional Collaboration
  • Support other departments with technical and warranty expertise when needed
  • Contribute to broader company initiatives through flexible, cross-team collaboration