QE Operator

About the Role & Team

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.

Here are a few reasons why we think you’d love working here:

Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.

Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.

Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

Content Platforms & Operations is responsible for the development and ongoing advancement of the technical and operational functions driving the worldwide distribution and monetization of Disney’s linear networks and theatrical content. This includes Disney’s media supply chain and storage, network and theatrical distribution operations, media localization, network transmission and origination, and more. The global team also plays a critical role as the primary collaboration point for Product & Technology with Disney’s EMEA, APAC, and LATAM regional business teams.

You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.

Focusing on web, mobile and connected device clients - across a large suite of media products - the DSS QE Operator is responsible for troubleshooting live and VOD audio/video playback and data issues. They will work hand in hand with Media Operations teams to deliver quality control of live in app video streaming and data to front end users.

The team provides 24/7 operational support for all live events and works to help diagnose issues across platforms in the production environment. Escalating client and application issues/bugs to development teams as well as intense issue tracking and daily reporting are required tasks.

The ideal candidate will be self-motivated, have a great work ethic and strong communication skills. They must have an extreme dedication to detail. A strong knowledge of mobile and connected devices and some technical knowledge of the video streaming process is preferred.

- Focus on major areas of work, typically 20% or more of role

• Complete knowledge of DTD SOP & fundamental principles of QE
• Responsible for being the QE device lab "quarterback" being issue POC when team leads not available
• Responsible for reinforcing directives from Supervisors/Managers
• Takes ownership of live events ensuring all relevant checks are being performed by QE Operators
• Responsible for diagnosing Conviva alerts as they come in

30%

• Escalate and manage communication with Media Ops groups
• Liaise between QE team and various non-operations service teams
• Liaise between QE Operators and team leads (Supervisors/Managers)
• Liaise between QE team and various non-operations service teams

25%

• Complete issue diagnosis, escalation and follow through
• Ability to capture and…