Account Manager
Job in
1000, Amsterdam, North Holland, Netherlands
Listed on 2026-08-27
Listing for:
STAFIDE
Full Time
position Listed on 2026-08-27
Job specializations:
-
IT/Tech
IT Support, IT Specialist, Systems Administrator, Desktop Support
Job Description & How to Apply Below
- Provide L1/L2 onsite IT support for workplace incidents in enterprise environments.
- Manage printing services and provide LAN/Wi-Fi support.
- Support hardware deployments and asset management through Service Now.
- Manage incidents and service requests using Service Now.
- Ensure compliance with security and operational protocols.
- Participate in governance reviews and support continuous service improvement.
- Identify opportunities to automate and improve support processes.
- 4+ years of experience in onsite IT support within enterprise environments.
- Strong experience with Service Now for incident management.
- Hands-on experience with LAN/Wi-Fi support.
- Strong knowledge of printing support and workplace IT services.
- Strong customer service skills, especially in high-pressure situations.
- Understanding of security and operational compliance requirements.
- Familiarity with MDM, Intune, or SCCM.
- Knowledge of structured cabling is an advantage.
- ITIL Foundation and Microsoft endpoint fundamentals are desirable.
- Troubleshoot and resolve L1/L2 workplace IT incidents efficiently.
- Support LAN, Wi-Fi, printing, hardware, and endpoint-related issues.
- Manage incidents, requests, and assets through Service Now.
- Communicate effectively with customers and stakeholders.
- Follow security, compliance, and operational protocols.
- Identify process gaps and apply an automation mindset.
- Adapt to changing workplace technology and support requirements.
- Opportunity to work in an enterprise IT support environment.
- Exposure to workplace technology, networking, endpoint management, and IT service management.
- Opportunities to develop expertise in Service Now, LAN/Wi-Fi support, hardware deployment, and asset management.
- A professional environment focused on customer experience, security, and continuous improvement.
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