ServiceNow Project Manager

Service Now Project Manager (Delivery Coordination | Agile | ITAM/ITOM/CSM)

Requirement :
Location: Amsterdam, Netherlands
Work Mode: Onsite
Start Date: 01 October 2026
Duration: 6 Months
Experience: 8–10 Years
Status: Open

We are seeking an experienced Service Now Project Manager to own delivery coordination for a high‑performance hub supporting enterprise Service Now initiatives. Acting as the single point of contact for the Architect, you will manage resourcing, scheduling, escalations, SLA adherence, and utilization reporting. This role requires strong project delivery capability, deep understanding of Service Now modules, and proven experience driving Agile execution across multi‑disciplinary teams.

You will ensure smooth onboarding of new resources, manage risks and issues, and uphold delivery KPIs across ITSM and Dev Sec Ops  metrics.

• Own end‑to‑end delivery coordination for the hub.
• Act as the single point of contact for the Architect for resourcing, scheduling, and escalations.
• Ensure SLA adherence, utilization reporting, and delivery KPI tracking.
• Manage risks, issues, and dependencies across Service Now work streams.

• Lead Agile delivery execution across sprints and releases.
• Manage capacity planning, sprint planning, and backlog governance.
• Support cross‑functional teams in delivering high‑quality Service Now solutions.

• Scope and coordinate Service Now project delivery activities.
• Work with Service Now PPM, PMO, and reporting tools.
• Support delivery across ITAM, ITOM, CSM, and Now Assist (preferred).

• Handle escalations and conflict resolution.
• Coordinate onboarding for new TCS resources.
• Maintain strong communication with stakeholders and leadership teams.
• Ensure alignment across architects, developers, testers, and business teams.

• Service Now project delivery scoping & coordination.
• Risk & issue management.
• Agile delivery execution (Scrum).
• Capacity planning, sprint planning, backlog management.
• Service Now PPM, PMO, and reporting tools.
• Knowledge of Service Now ITAM, ITOM, CSM;
  Now Assist preferred.

• PMP or equivalent project management certification.
• CSA – Certified System Administrator (preferred).
• Agile certification (Scrum Master, PMI‑ACP, SAFe, etc.).

• Escalation handling & conflict resolution.
• Strong stakeholder management and communication.
• Ability to work effectively in Agile/Scrum environments.
• Structured, proactive, and delivery‑focused mindset.

• Service Now Delivery
• Agile Project Management
• ITSM & Dev Sec Ops  KPIs
• Stakeholder Management
• Risk & Issue Management