Workplace IT Support Engineer

As a Workplace IT Support Engineer, you will:

• Provide L1/L2 onsite IT support for workplace incidents in enterprise environments.
• Troubleshoot and resolve LAN and Wi-Fi connectivity issues.
• Manage and support enterprise printing services and related incidents.
• Perform LAN/Wi-Fi proximity interventions and troubleshoot network-related workplace issues.
• Support hardware deployments, installations, configurations, and replacements.
• Manage IT assets and update asset records through Service Now.
• Handle incidents, service requests, and operational tasks using Service Now.
• Ensure workplace IT operations comply with security and operational protocols.
• Participate in governance reviews and support compliance-related activities.
• Deliver responsive customer support, particularly during high-pressure incidents.

• 6+ years of experience in enterprise IT support or workplace IT services.
• Strong hands-on experience providing onsite L1/L2 IT support.
• Proven experience supporting LAN and Wi-Fi environments.
• Good understanding of enterprise printing services and troubleshooting.
• Practical experience using Service Now for incident and service request management.
• Experience supporting hardware deployment, configuration, and replacement activities.
• Strong customer service and stakeholder communication skills.
• Understanding of IT security, compliance, and operational procedures.
• Experience working in structured enterprise IT environments.
• Knowledge of workplace technology and Microsoft endpoint environments.

• Diagnose and resolve workplace IT incidents efficiently.
• Troubleshoot LAN, Wi-Fi, printing, and endpoint-related issues.
• Provide effective L1/L2 technical support in onsite environments.
• Prioritize and manage incidents based on business impact and urgency.
• Use Service Now effectively for incident tracking, documentation, and resolution.
• Communicate technical issues clearly to both technical and non-technical users.
• Work effectively under pressure while maintaining a strong customer-service focus.
• Follow security, compliance, and operational procedures consistently.
• Support hardware rollouts and manage associated IT assets accurately.
• Identify opportunities to automate or improve repetitive IT support processes.
• Collaborate with infrastructure, security, and workplace technology teams.

• An opportunity to work in a structured enterprise IT support environment.
• Exposure to workplace infrastructure spanning endpoint, network, printing, and hardware services.
• Opportunities to work with Service Now for enterprise service management.
• Experience with LAN/Wi-Fi support and workplace network troubleshooting.
• Exposure to enterprise hardware deployment and asset management processes.
• Opportunities to work within established security and compliance frameworks.
• Exposure to governance and operational review processes.