Senior Technical Program Manager

Responsibilities

Manage all aspects of complex enterprise-grade product deployments

Oversee project milestones, resource planning, scope, timelines, and risk management

Manage cross-functional stakeholders to ensure alignment, transparency, and on-time delivery

Ensure project milestones and deadlines are met and documentation supports customer acceptance for revenue recognition

Support pre-sales scoping and post-sales implementation handoff

Maintain consistent communication with all teams involved in each project

Maintain customer confidence, especially in high-pressure situations

Remove obstacles through creativity and adaptation to changing circumstances

Own the relationship with third-party integrators and clients throughout the contract

Collaborate with Professional Services, Product Managers, Engineers, sales, product, and customer teams

Act as a liaison between customers and internal teams regarding change requests, solution feasibility, and roadmap alignment

Identify process inefficiencies and propose improvements to deployment speed, quality, and customer satisfaction

Contribute to internal SOPs, implementation playbooks, and best practices

Report to the Director, Professional Services, EMEA

Travel up to 40% within DACH, Benelux, Nordics, and other European countries as needed

Requirements

Fluency in both German and English

European citizenship is required in order to work with sensitive Government data and willingness to undergo a security check

5+ years of experience leading and delivering highly complex programs, with demonstrated success in technical program management

Proven track record of managing enterprise-level software deployments, infrastructure projects, or large-scale enterprise application programs

Deep expertise in delivering complex projects involving cross-functional teams, including sales, engineering, and product

Mastery of program/project management tools and methodologies, including PMP, PRINCE2, and SCRUM

Experience gathering requirements, optimizing workflows, and facilitating change management within teams

Familiarity with software configurations and coding experience, particularly JSON, preferred

Advanced communication and presentation skills, with the ability to distill technical concepts for diverse audiences

Proficiency in guiding client and internal teams through ambiguity, driving alignment, and executing on shared goals

Core Competencies
Demonstrates expertise in managing complex enterprise-grade product deployments, ensuring alignment among cross-functional teams, and maintaining customer confidence. Proficient in program management methodologies and tools, with a strong focus on optimizing workflows and facilitating change management.

Highest-signal resume keywords

Technical Program Management

Enterprise-Level Software Deployments

PMP Certification

SCRUM Methodology

Fluency in German and English

ATS Optimization Keywords
Hard Skills

Program Management

Project Management

Change Management

Workflow Optimization

Software Configuration

JSON Coding

Risk Management

Resource Planning

Documentation Support

Customer Acceptance

Soft Skills

Advanced Communication

Presentation Skills

Stakeholder Management

Problem Solving

Creativity

Certifications & Qualifications

PMP Certification

Industry Keywords

Enterprise Application Programs

Cross-Functional Teams

Professional Services

Implementation Playbooks

SOPs

Tools & Technologies

PMP

PRINCE2

SCRUM

Project Management Tools