IT Chapter Lead - Automation, Platform & Messaging

As Chapter Lead Engineer within Global Workplace Services, you will act as the senior technical authority for Microsoft 365 platform capabilities across Messaging, Automation, Copilot and broader platform management services. You will combine technical leadership, platform governance, operational excellence and people leadership to help ING deliver a secure, reliable and innovative digital workplace at enterprise scale.

The Team
Global Workplace Services provides ING colleagues with a Digital Workplace that enables seamless collaboration in a hybrid world. The department enables employees worldwide to work effectively using modern digital tools that are secure, up to date and user friendly.

The Workplace department maximises value delivery for employees by leveraging the Microsoft Cloud Platform across collaboration, productivity, communication, automation and employee experience services. Workplace owns and manages Microsoft 365, Microsoft Copilot, Copilot Studio, Power Platform and related platform capabilities, including the governance, automation, operational controls and risk management practices required to operate these services safely at enterprise scale.

The M365 Automation, Platform & Messaging Chapter provides secure, resilient and scalable Microsoft 365 workplace platform capabilities. The chapter manages Messaging services such as Exchange, Fax and Compliance Archiving;
Automation services including Azure Dev Ops runbooks for self-service requests, reporting, user provisioning and desired-state monitoring;
Copilot capabilities including platform configuration and Copilot Studio; and generic M365 platform management. The chapter also builds reusable automation libraries, delivers training, explores future Microsoft integrations and resolves technical and security incidents.

Roles and Responsibilities

Act as the senior technical authority for Messaging, Automation, Copilot and M365 platform-management services.

Define and maintain technical standards, engineering guardrails, operational practices and roadmap input across chapter services.

Lead technical decision-making, architecture reviews and engineering standards across the chapter scope.

Provide technical leadership during incidents, cyber events, supplier escalations, platform changes, risk reviews and audit activities.

Architect enterprise-grade AI capabilities, including Copilot, GenAI agents, orchestration frameworks and agentic workflows.

Advise executive stakeholders including CIO, CTO and CISO on workplace technology strategy and investments.

Represent ING in strategic engagements with Microsoft engineering and product leadership.

Ensure secure, reliable and compliant operation of Messaging services including Exchange, Fax and Compliance Archiving.

Drive improvements in monitoring, reporting, incident response, problem management and platform observability.

Lead development and operation of Azure Dev Ops runbooks and reusable automation capabilities.

Ensure automation solutions are secure, auditable and aligned with engineering and operational-risk requirements.

Lead platform configuration and governance for Microsoft 365 Copilot and Copilot Studio.

Define operational controls for agent lifecycle management, access management, monitoring, auditability and platform support.

Partner with Security, Risk, Compliance, Legal, Product and Engineering teams to support responsible AI adoption.

Define enterprise controls for secure AI adoption, including DSPM, DLP, Information Protection, Insider Risk Management and AI governance.

Own risk management across the M365 platform scope, ensuring risks are identified, assessed, mitigated and tracked.

Support audit, compliance, continuity, cyber resilience and third-party risk-management…