Customer Journey Expert; Business analyst Aladdin Platform

Position: Customer Journey Expert (Business analyst) – Aladdin Platform
We are looking for a Business analyst with strong expertise and knowledge in asset management value chain and risk management tooling (preferably Aladdin, powered by Blackrock) to strengthen our Global Investments Tribe.

In this role, you will be at the heart of our investment platform transformation, ensuring that Aladdin is effectively integrated, optimized, and aligned with our end-to-end investment processes.

You combine a strong process mindset, analytical skills, and stakeholder management capabilities with a solid understanding of asset management tooling and IT landscapes.

The team
You will join the asset management cluster within the Global Investments Tribe, working on our shared investment distribution & manufacturing platforms across markets.

Our distribution platform integrates front-end customer journeys (mobile & wen) with back-end systems. And our asset management platform enables ING Group to manufacture and manage proprietary investment products such as Mutual funds. We operate in a complex, international environment, with:

Strong focus on end-to-end (E2E) investment processes

Continuous integration of Aladdin capabilities into the ING ecosystem

High collaboration between Asset Management, Investment specialists from the Investment Center, IT, and Product teams

A clear ambition to scale globally and onboard new countries

The culture is hands-on, collaborative, and delivery-focused, with a strong ownership mindset.

Roles and responsibilities
As a CJE for Aladdin, you play a key role in translating business needs into effective solutions leveraging Aladdin and the broader IT landscape.

Stakeholder management

Act as the primary interface and central point of coordination between our team, the Investment Center, IT, Operations, the vendor (Blackrock) and external partners

Align stakeholders across domains and ensure clear communication and understanding across technical and non-technical stakeholders

Challenge requirements and ensure clarity, prioritization & alignment

Business & functional analysis

Translate business needs into functional specifications and requirements linked to Aladdin capabilities

Drive solution design in collaboration with IT and external vendors

Support data flows, integrations, and configuration of Aladdin within ING’s ecosystem

Design and structure end-to-end investment processes involving Aladdin (e.g. portfolio management, trade lifecycle, reporting)

Coordinate change requests & issue resolution

Platform stability, evolution & continuous improvement

Own the user management and permission of Aladdin

Contribute to the evolution of Aladdin capabilities within the global platform

Support onboarding of new functionalities, products, and countries

Help improve process efficiency and platform stability

Maintain oversight of contractual agreements and service performance, ensuring alignment with agreed SLA’s

Monitor platform performance and proactively identify improvement areas to enhance stability and scalabitlity

Success measures for this role

Ensure the delivery of the required connections and the support processes for Aladdin TFI instance by October (this is already being worked on)

Clarify the requirements & roadmap for the merger of Aladdin TFI and Aladdin ING instances by Q1 2026

Maintain platform service performance in line with agreed SLA targets

Achieve stakholder satisfaction of at least 4 out of 5 across Investment Center, TFI, IT & Operations and vendor teams during major Aladdin-related initiatives

Your profile
Experience

+5 years of experience as Business Analyst and proven experience with investments, portfolio management and/or fund management

Hands-on exposure to Aladdin or similar asset management platforms is a strong plus

Key skills

Strong affinity with IT (systems, integrations, data flows, APIs)

Solid understanding of asset management processes (portfolio, trading, lifecycle)

Strong process thinking (E2E) and ability to structure complexity

Excellent problem analysis and solution-driven mindset

Ability to design, document, and optimize processes

Capable negotiator, able to handle complex trade-offs and prioritization discussions under delivery pressure

Mindset

Structured, analytical, and detail-oriented

Proactive and ownership-driven

Comfortable working in an international and evolving environment

Strong communicator in English

Rewards & benefits
We offer a brand-new position in a bank empowering people to develop their skills and an exciting challenge for people with an entrepreneurial attitude. The…