Salesforce Business Analyst​/Functional Consultant

Position: Salesforce Business Analyst / Functional Consultant
The Company  We are Zeekr, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world’s largest automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge technology and a customer-centric approach.
The role  We are seeking a highly motivated Salesforce Business Analyst / Functional Consultant with 4-5 years of Salesforce experience. This role will serve as the bridge between business stakeholders and technical teams, ensuring business requirements are translated into scalable, efficient, and maintainable Salesforce solutions. The ideal candidate should have strong knowledge of Salesforce out of-the-box capabilities, customization options, integrations, and service processes.

The role requires daily collaboration with an offshore development team while closely partnering with business stakeholders across multiple European markets.
This is what you will do:  Business Analysis & Stakeholder Management   Engage with business stakeholders to understand business objectives, processes, pain points, and requirements.
Facilitate workshops, requirement gathering sessions, and solution discussions.
Challenge and refine requirements to ensure delivery of optimal business value.
Build strong relationships with stakeholders across Sales, Customer Care, Marketing, Operations, and Aftersales teams.
Manage stakeholder expectations and communicate progress, risks, and recommendations.
Solution Design   Translate business requirements into functional specifications, user stories, process flows, and solution designs.
Identify opportunities to leverage Salesforce standard functionality before proposing custom development.
Collaborate with Salesforce Architects and Developers to design scalable solutions aligned with Salesforce best practices.
Ensure solutions are future-proof and support business growth.
Delivery & Team Collaboration   Work closely with offshore Salesforce development teams on a daily basis.
Participate in backlog grooming, sprint planning, demos, and retrospectives.
Review delivered solutions against business requirements and acceptance criteria.
Coordinate User Acceptance Testing (UAT) and support defect resolution.
Ensure proper documentation and knowledge transfer.
Integration & Platform Support   Support integration initiatives between Salesforce and external platforms.
Work on customer service and omnichannel engagement solutions.
Participate in data migration, data quality, and process automation initiatives.
Help define monitoring, exception handling, and support processes for integrations.
To be successful in the role you will demonstrate:
4-5 years of Salesforce experience as a Business Analyst, Functional Consultant, or Salesforce Consultant.
Proven experience interacting directly with business stakeholders and senior management.
Experience translating business requirements into technical solutions.
Experience working with distributed development teams.
Strong understanding of the Software Development Lifecycle (SDLC) and Agile methodologies.
Salesforce Expertise  Strong experience with:
Sales Cloud
Service Cloud
Lead Management
Opportunity Management
Case Management
Reports & Dashboards
Flows and Automation
Approval Processes
Salesforce Security Model
Custom Objects and Fields
Validation Rules
Permission Sets and Sharing Rules
Record Types and Page Layouts
Integration Experience   REST/SOAP APIs
Salesforce Integrations
Middleware platforms (Mule Soft, Boomi, Informatica, or similar)
SFTP-based integrations
Data migration and synchronization projects

Preferred Qualifications

Experience with :
Salesforce Omni-Channel
Amazon Connect (AWS Voice/CTI Integration)
Service Console
Experience Cloud
Digital customer journey implementations
Automotive industry processes
Customer support and contact center operations Certifications
Preferred certifications include:
Salesforce Administrator
Salesforce Business Analyst
Salesforce Advanced Administrator
Salesforce Service Cloud Consultant
Key Competencies   Strong communication and presentation skills.
Excellent requirement gathering and documentation skills.
Ability to influence stakeholders at different levels.
Strong analytical and problem-solving abilities.
Customer-focused mindset.
Ability to manage multiple priorities in a fast-paced environment.
Strong collaboration skills across business and technical teams.
Proactive and…