Senior Technical Service Manager, EMEA

## Senior Technical Service Manager, EMEAApply:
Amsterdam, Netherlands:
Full time:
Posted Today:
JR-051559
*** Are you ready for what’s next?
**** Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never RestsTM,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.
* Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality
*
* Position Overview:

** We are seeking an experienced
** Senior Technical Service Manager, EMEA
** to lead our regional Technical Service organization. Reporting to the Director, Customer & Technical Services EMEA, you will oversee a team of Technical Service Managers responsible for post-sales technical support, service operations, warranty management, repair coordination, and customer escalation management.

This is a highly visible leadership role that combines strategic thinking, people leadership, operational excellence, and customer advocacy. You will play a key role in developing service capabilities, driving continuous improvement, and ensuring outstanding support for our customers, dealers, and partners across EMEA.At Brunswick, we have passion for our work and a distinct ability to deliver.
*
* Essential Functions:

*** Lead, coach, and develop a team of Technical Service Managers, fostering a high-performing and customer-focused culture.
* Drive operational excellence across the EMEA Technical Service function, ensuring efficient and effective support delivery.
* Establish and monitor key performance indicators (KPIs) to measure service quality, customer satisfaction, and team performance.
* Analyze operational trends and performance data to identify opportunities for improvement and inform business decisions.
* Collaborate with Product Management, Engineering, Quality, Warranty, and other cross-functional teams to resolve customer and product-related issues.
* Serve as the final escalation point for complex customer, dealer, and distributor issues.
* Oversee technical communications, service bulletins, field actions, and related customer-facing documentation.
* Support the development and execution of regional service strategies that enhance customer experience and dealer capability.
* Manage resource planning and workload allocation to optimize service responsiveness and effectiveness.
* Represent the EMEA Service organization in regional and global initiatives, providing technical service expertise and customer insights.

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.
*
* Required Qualifications:

*** Associate's or Bachelor's degree in Engineering, Technical, Scientific, or a related discipline.
* Minimum 3 years of leadership experience managing managers and/or multi-layered teams.
* Experience leading operations within a customer-facing technical support or service environment.
* Proven success developing high-performing teams through coaching, mentoring, and employee development.
* Strong communication and stakeholder management skills with the ability to influence at all organizational levels.
* Experience using performance metrics and KPIs to improve operational effectiveness and customer outcomes.
* Demonstrated ability to manage complex customer escalations and drive resolution.
* Strong understanding of technical support, warranty, and after-sales service operations.
* Experience working within a matrixed regional and global organization.
*
* Preferred Qualifications:

*** Experience managing departmental budgets and resources.
* Experience developing and implementing service improvement initiatives.
* Marine, electronics, manufacturing, or similar technical industry experience.
* Strong knowledge of customer service operations, case management, and reverse logistics processes.
* Proven track record of building effective cross-functional partnerships in a global environment.
*
* Working Conditions:

*** Based on-site at the Navico Group office in Amsterdam.
* Combination of office-based leadership responsibilities and occasional customer-facing activities.
* Participation in escalation support and business-critical issue resolution as required.
* Travel within the EMEA region and occasionally…