Customer Journeys Consultant; AJO

Position: Customer Journeys Consultant (AJO)
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Journeys Consultant (AJO) based in Netherlands.

Lead sophisticated customer journey and marketing technology implementations for enterprise B2C and B2B clients.
You’ll combine technical consulting, marketing automation, personalization, and customer experience expertise to turn business goals into scalable solutions.
The role has a strong focus on Adobe Customer Journey technologies, including Adobe Journey Optimizer, Marketo, Campaign, and Target.
You’ll work closely with strategy, data, design, Product, Engineering, sales, and engagement teams to deliver measurable customer outcomes.
Your expertise will help clients improve personalization, experimentation, conversion, and lifecycle marketing performance.
You’ll also contribute to reusable delivery frameworks, mentor colleagues, and provide technical leadership across complex engagements.
This is a full-time remote consulting opportunity supporting enterprise clients across North America, with collaboration aligned to Central Time.

Accountabilities

Lead and implement marketing automation and customer journey solutions for B2C and B2B clients using platforms such as Adobe Journey Optimizer (AJO), Marketo, Adobe Campaign, Adobe Target, and broader Adobe Experience Cloud technologies.

Apply marketing personalization, segmentation, experimentation, and optimization strategies to improve customer engagement, conversion, and marketing performance.

Translate customer business objectives and requirements into scalable technical architectures, data structures, workflows, and measurable KPIs.

Collaborate with strategy, design, data, engineering, product, and delivery teams to ensure alignment from business requirements through technical implementation.

Provide proactive, prescriptive consulting and industry expertise, challenging assumptions and recommending effective approaches to customer journey and marketing technology challenges.

Partner with Product and Engineering teams to communicate customer needs, provide structured platform feedback, identify opportunities for enhancements, and contribute to roadmap development.

Support executive-level readouts, escalation management, risk identification, and mitigation in partnership with project and engagement leadership.

Design solutions while balancing architecture standards, feasibility, implementation requirements, and total cost of ownership.

Develop delivery frameworks, accelerators, and repeatable processes that improve implementation efficiency, consistency, and customer outcomes.

Collaborate with sales and internal teams to develop solutions, expand client relationships, and respond to evolving customer requirements.

Apply relevant AI technologies to enhance customer experiences and improve marketing effectiveness.

Mentor team members, provide technical leadership, and encourage knowledge sharing and capability development.

Produce high-quality, unit-tested deliverables and participate in peer testing, including reviewing technical and functional documentation and creating test plans, cases, and scripts.

Requirements:

Hands-on experience with B2C and B2B marketing technologies, particularly Adobe Journey Optimizer, Marketo, Adobe Campaign, Adobe Target, or comparable enterprise platforms such as Responsys, Salesforce Marketing Cloud, Cheetah Mail, Braze, or Hub Spot.

Strong understanding of personalization, customer segmentation, A/B and multivariate experimentation, and data-driven marketing optimization.

Solid knowledge of the broader digital marketing ecosystem, including CDPs, DMPs, paid media, identity management, marketing automation, data collection, and privacy…