Senior IT Specialist

Do you want to keep IT infrastructure running smoothly and securely for thousands of employees across Europe?

Are you interested in joining one of Europe's fastest growing companies? Do you want to impact the wellbeing of millions of users?

If yes, join us to make an impact in a fast-paced and dynamic environment where you'll take ownership of our Netherlands operations, keep our Microsoft 365 and Google environments secure and optimised, and drive IT process improvements across the Epassi Group.

Epassi's purpose is to boost everyday well-being. We are a leading provider of employee benefit solutions across Europe. We were established in Finland in 2007, and in 2008 we were the first company to launch a mobile-payable employee benefit payment solution in Europe. Since then, we have consistently grown, diversifying our products and introducing our services into new markets.

Epassi has been awarded by the Financial Times as one of the fastest-growing companies in Europe on multiple occasions.

As Senior IT Specialist, you are the primary IT point of contact for our Netherlands site while also contributing to group-wide initiatives across Epassi's international entities. You report to the IT Team Lead and play a central role in keeping our Microsoft 365 and Google environments secure, stable, and optimised for daily operations. This is not a pure support role: you will contribute to migrations, rollouts, and process improvement projects alongside colleagues across Europe.

We are looking for someone who brings both hands‑on technical depth and the communication skills to work effectively with end users and stakeholders at every level.

• Take ownership of day-to-day IT operations for the Netherlands site, ensuring high availability and reliability of all local systems
• Administer and continuously optimise the Microsoft 365 environment, including Entra, SharePoint, Exchange, Defender, and Intune, as well as Google Cloud Administration
• Manage device, user, and permission management across M365/Entra and Google
• Maintain IT security standards in line with ISO 27001 requirements and internal compliance guidelines
• Support IT project work, rollouts, and migrations with forward-looking, scalable solutions and concepts
• Connect and integrate new systems into the existing environment and contribute to process optimisations and automations group-wide
• Maintain high ticket quality and thorough documentation of systems and processes

• Ensure the Netherlands site runs with minimal downtime and that end users receive fast, high-quality support
• Deliver clean documentation and process improvements that make systems easier to operate and hand over
• Contribute meaningfully to IT migrations or system integration projects, taking ownership where your experience and the scope make it the right call
• Build trusted working relationships with local stakeholders and cross-functional IT colleagues across the Group

• Resolving end-user tickets for the Netherlands site, maintaining high response quality and clear communication throughout
• Managing user accounts, devices, and permissions in Microsoft Entra and Google Workspace
• Monitoring M365 services (Exchange, SharePoint, Defender, Intune) and acting on alerts or anomalies
• Connecting new SaaS applications to the Microsoft environment via SSO, configuring least-privilege access, and setting up provisioning where possible, so every new system lands securely from day one
• Documenting changes, configurations, and new processes in our IT knowledge base (Confluence/Jira)
• Supporting the security team when ISO 27001 audits are due, answering site‑specific process questions…