ServiceNow Data Business Analyst

• Function Business Analysis / Product Management
• Work Experience 6-8 years
• Country Netherlands

As a Service Now Data Business Analyst, you will:

• Analyse business requirements and translate them into effective Service Now data and ITSM solutions.
• Work with Service Now products including CMDB, APM, CSDM, Platform Analytics, and ITOM.
• Engage with business stakeholders to understand requirements, challenges, and future-state needs.
• Recommend solutions aligned with Service Now Out-of-the-Box (OOTB) functionality and best practices.
• Contribute to the definition of the organization's Service Now data strategy, vision, and roadmap.
• Analyse existing processes, data structures, and Service Now capabilities to identify improvement opportunities.
• Collaborate with technical teams, architects, developers, and business stakeholders to define and implement appropriate solutions.
• Leverage experience from previous Service Now implementations to provide insights and recommend proven approaches.
• Stay up to date with Service Now innovations, new platform capabilities, and product developments.
• Support business stakeholders in understanding and adopting new Service Now capabilities and innovations.
• Contribute to improving data quality, governance, consistency, and usability across Service Now solutions.
• Support continuous improvement of Service Now processes, capabilities, and adoption practices.

• 6-8 years of overall professional experience in IT Service Management, business analysis, Service Now consulting, or related areas.
• Strong hands-on experience with Service Now products and data-related capabilities.
• Proven experience with CMDB, APM, CSDM, Platform Analytics, and ITOM.
• Strong understanding of Service Now ITSM processes and platform capabilities.
• Experience gathering, analysing, and documenting business and functional requirements.
• Practical knowledge of Service Now OOTB functionality and best practices.
• Experience contributing to Service Now vision, strategy, roadmap, or transformation initiatives.
• Experience working with business and technical stakeholders in complex enterprise environments.
• Awareness of Service Now platform innovations and emerging capabilities.

• Understand business requirements and translate them into Service Now functional and data requirements.
• Recommend solutions that maximize OOTB Service Now capabilities and minimize unnecessary customization.
• Analyse business processes and identify opportunities for Service Now-enabled improvements.
• Develop and communicate a clear Service Now data and platform vision.
• Advise stakeholders on appropriate Service Now modules, capabilities, and implementation approaches.
• Facilitate requirement-gathering sessions, workshops, and stakeholder discussions.
• Analyse data structures and support improvements in CMDB, CSDM, and Service Now data governance.
• Evaluate new Service Now innovations and identify relevant opportunities for business adoption.
• Explain complex Service Now concepts and capabilities clearly to both technical and non-technical stakeholders.
• Collaborate effectively with architects, developers, business analysts, and other cross-functional teams.
• Identify risks, dependencies, gaps, and improvement opportunities within Service Now implementations.
• Support organizational change and adoption of new Service Now capabilities.

• The opportunity to work on Service Now ITSM, ITOM, and data transformation initiatives.
• Exposure to key Service Now capabilities including CMDB, APM, CSDM, Platform Analytics, and ITOM.
• Opportunities to contribute to Service Now strategy, data governance, process improvement, and platform adoption.
• An environment focused on Service Now best practices, innovation, and continuous improvement.
• Opportunities to work with evolving Service Now technologies and enterprise-level solutions.