Director of Data & Analytics - Customer & Growth

Then Just Eat  might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

At Just Eat, we're driven by our values of Lead, Deliver and Care, putting customers at the heart of everything we do. Reporting to the Global VP of Data & Analytics and partnering closely with the Chief Growth Officer, the Director of Customer & Growth Data & Analytics plays a pivotal leadership role within our global Data & Analytics organisation.

This role is responsible for shaping how Just Eat understands, predicts and influences customer behaviour across all markets. You'll lead high-performing teams across analytics, data science and product analytics, building the intelligence, AI-powered capabilities and analytical products that drive customer acquisition, engagement, retention and long-term growth. Working collaboratively with Growth, Product, Technology and market teams, you'll help create a lasting competitive advantage through customer-centric, data-driven decision making at scale.

We're looking for someone who can live our behaviours of lead, deliver and care, challenge conventional thinking, inspire teams and raise the analytical ambition of the organisation while delivering measurable commercial impact.

• Lead the Customer & Growth Data & Analytics strategy and execution plan, creating a clear vision for how Just Eat Takeaway measures, understands and predicts customer behaviour across all markets.
• Collaborate with Growth, Product and Technology leaders to align priorities, roadmaps and objectives, acting as a strategic partner to drive measurable business outcomes.
• Build and evolve customer intelligence frameworks covering segmentation, retention, lifecycle performance, personalisation and customer value.
• Lead Product Analytics for the Customer & Growth domain, enabling evidence-based decisions across product strategy, customer experience and feature development.
• Drive AI-enabled analytics and automation initiatives, using innovative technologies to accelerate insight generation and decision-making.
• Raise the bar by developing scalable analytical products, predictive models and measurement frameworks that improve acquisition, engagement and retention performance.
• Own experimentation, attribution and incrementality measurement approaches, ensuring growth investments are guided by trusted evidence and clear outcomes.
• Work cross-functionally to embed real-time decisioning and personalisation capabilities that improve customer experiences at the moments that matter most.
• Champion data quality, governance, privacy-first analytics and first-party data strategies to create a sustainable competitive advantage.
• Lead, coach and develop a global team of analytics, data science and product analytics professionals, fostering a culture of innovation, collaboration and excellence.

• Proven experience leading advanced analytics, data science and intelligence functions within digital, ecommerce, marketplace or growth-focused organisations.
• Strong understanding of customer behaviour, marketing effectiveness, CRM performance and growth drivers, with the ability to translate insight into commercial impact.
• Experience building and scaling AI, machine learning and predictive analytics capabilities that drive measurable business outcomes.
• Strong stakeholder management skills, with the ability to influence senior…