Client Solutions​/Presales Engineer

Cover Genius is the global infrastructure for embedded protection. Active in over 60 countries and all 50 US States, we protect the customers of the world’s largest digital companies, including Klarna, Revolut, Stripe, Priceline, Agoda, , Turkish Airlines, Tongcheng Travel, eBay, and Uber, with seamless, end-to-end experiences. Cover Genius has protected more than 73M customers globally across 240M policies with USD $3.2BN in gross written sales.

Coming off a stellar year with 40% YoY revenue growth and a recent $100M capital raise, putting our valuation at $1.9BN, we are accelerating into our next phase of growth. As part of our team, you’ll help drive our AI-first roadmap, developing hyper-personalization engines, agentic distribution, and automated claims infrastructure, while building the scalable technology powering the fast-growing $70B embedded protection market.

Our people are: Accountable, customer-obsessed, collaborative, driven

Our people are not: Passive, defensive, siloed, hesitant

As a Client Solutions / Presales Engineer on our Product Team, you will articulate and showcase the value of our product offerings from pre-sales, to guiding partners through the integration process and supporting them post-implementation.

To drive success in this role, you will have a proven track record of technical problem-solving and client engagement, along with a deep understanding of software development and system architecture. As a Client Solutions Engineer, you will need to effectively communicate complex technical concepts to both technical and non-technical stakeholders. You will be responsible for partnering with clients to understand their technical requirements and challenges, and then designing and implementing tailored solutions that align with their needs.

Key Responsibilities

Pre-Sales & Solution Design:

• Work with the Partnership team to assist with new partnership opportunities, prepare technical sales material, develop proof of concepts (POCs) and support demonstrations to win new business.

• Design optimal solutions to ensure minimal technical issues, enable opportunities for growth and provide the ideal customer experience.

• Effectively communicate complex technical concepts to both technical and non-technical stakeholders.

Integration & Support:

• Develop an in-depth understanding of Cover Genius’ product technology and underlying architectures.

• Support multiple partner engagements concurrently, ensuring timely and successful integrations through managing internal and external stakeholders.

• Lead technical discovery sessions to understand customer workflows and design custom integration blueprints using our REST APIs.

• Provide hands-on coding assistance, sample scripts, and architectural guidance to customer developers during the onboarding phase.

• Identifying, troubleshooting, reproducing, and determining the root cause of issues that may arise with partner integrations.

Growth & Process Improvement:

• Use SQL, Google Big Query, Google Data Studio and related technologies to identify and present actionable business growth opportunities to partners.

• Identify opportunities for improving process, make recommendations and implement changes through automation of activities to optimize client engagements.

What you will bring

• 6+ years programming experience in Python, JavaScript, Java, or PHP.

• 6+ years of experience with web technologies such as HTTP, HTML, JSON, etc.

• 6+ years of customer-facing experience in sales, sales engineering, consulting or related function.

• Deep understanding of RESTful JSON APIs & third party integrations is required; experience with diverse API frameworks is a significant plus.

• Proficiency with AI and LLM tooling, including practical experience…