Solutions Architect

Are you ready to learn from some of the top leaders in the industry? Continue your path as a Solutions Architect and unleash your creativity while shaping success. The Solutions Architect role works hand-in-hand with clients and partners, transforming our products into tailored solutions for our customers. Collaborate across teams, fuel innovation, and leave your mark on both our products and customer satisfaction.

Your expertise will guide internal resources and directly impact product evolution.
What You’ll Do

Lead the strategic delivery of contracted services to customers and partners
Conduct comprehensive discovery sessions to understand business needs and requirements
Architect solution designs tailored to seamlessly integrate within the Workiva Platform, resulting in the fulfillment of impactful outcomes
Forge direct and positive interactions with clients and partners, executing standardized solutions that align with their distinctive requirements
Foster continuous professional growth through dedicated training, ensuring a sustained mastery of financial, risk, and operational reporting on the Workiva Platform
Assume a leadership role, exemplifying best practices, and mentor peers and Associates, thereby facilitating seamless onboarding and contributing positively to our continuous development endeavors

What You'll Need

Minimum Qualifications

Undergraduate degree or equivalent combination of education and experience in a related field; an advanced degree may be considered in lieu of professional experience
4 years of experience in service delivery, finance, accounting, audit, or a related field

Preferred Qualifications

Experience with enterprise risk, financial planning or analytics & reporting solutions and their related technology platforms
Hands-on experience within the Workiva platform, other SaaS and cloud technologies, or data architectures preferred
Consultant level at a services company or public accounting preferred
Self-motivated with strong propensity for action, results and continuous improvement
Ability to influence and drive change in business processes
A strong individual contributor with intellectual curiosity to positively impact the ability to manage multiple services
Enhanced technology knowledge of the Microsoft Office suite and Google Workspace applications
Familiarity with any of the following: SQL, JSON, REST, or Python is a plus
Demonstrated ability to curate and maintain customer-first relationships

Travel Requirements and Working Conditions

Willingness to travel up to 25% for team and corporate meetings, fostering relationships and representing company interests
Reliable internet access for any period of time working remotely, as we embrace flexible work arrangements

Summary
A Solution Architect sets up and installs technical systems, applications or process designs for client’s purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution.

Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely. Incumbents who are both designing and implementing technical systems, applications, and process designs to meet client business specifications should be matched to Systems Integration Consulting(PS.PSSI). Incumbents who are responsible for providing complete professional service support for a client or clients, including the identification and development of solutions, design of systems, applications and processes, and delivery to clients, should be matched to Professional Services Consulting (PS.PSPS).

Incumbents who are coordinating all aspects of a product or service offering project for a client, from inception to installation should be matched to Project Management (Client Services) (PS.PMPM).
Scope

Contributes to team or matrixed team through the adaptation of techniques and approaches to support projects

Problem Solving

Works on moderately ambiguous problems where analysis of data requires evaluation of identifiable factors
Solves issues and situations that are composed of various factors; requires an inquisitive mind-set to identify…