L1​/L2 Support Executive

• Provide Level 1 and Level 2 onsite IT support for workplace incidents in an enterprise environment.
• Manage and resolve LAN and Wi-Fi-related issues, including proximity-based interventions and connectivity troubleshooting.
• Provide printing support, including troubleshooting and resolving printer-related incidents and service issues.
• Support hardware deployments, installations, and related workplace technology activities.
• Manage and maintain IT assets through Service Now, ensuring accurate asset records and effective incident tracking.
• Handle incidents through Service Now, ensuring timely updates, resolution, and proper documentation.
• Deliver a high level of customer service and user support, particularly in high-pressure situations.
• Follow established security, compliance, and operational protocols.
• Participate in governance reviews and support adherence to workplace IT processes and standards.
• Identify opportunities for process automation and continuous improvement to improve support efficiency.

• 6–8 years of overall professional experience in IT support, workplace support, service desk, or a related enterprise IT environment.
• Strong hands-on experience providing onsite IT support in enterprise environments.
• Proven experience with Service Now for incident management and IT asset management.
• Strong experience supporting LAN and Wi-Fi environments.
• Practical experience with printing support and troubleshooting.
• Strong customer service skills with the ability to handle high-pressure support situations.
• Good understanding of IT security, compliance, and operational protocols.
• Experience supporting hardware deployments and workplace technology.
• Ability to work effectively with users, technical teams, and other stakeholders.

• Diagnose and resolve Level 1 and Level 2 workplace IT incidents efficiently.
• Troubleshoot LAN, Wi-Fi, printing, hardware, and workplace technology issues.
• Use Service Now effectively for incident management, ticket updates, tracking, and asset-related activities.
• Communicate clearly and professionally with end users while maintaining a strong customer experience.
• Work independently in an onsite enterprise IT support environment.
• Prioritize and manage multiple incidents while meeting operational requirements.
• Follow security policies, compliance requirements, and established IT support procedures.
• Identify recurring issues and contribute to process improvements and automation initiatives.
• Collaborate effectively during governance reviews and operational activities.

• An opportunity to work in an enterprise workplace IT support environment.
• Exposure to a broad range of workplace technologies, networking, hardware, printing, and IT service management activities.
• The opportunity to contribute to service quality, operational governance, security compliance, and process improvement.
• A role involving hands-on support, incident management, customer interaction, and continuous improvement.

Want to discuss this opportunity in more detail? Feel free to reach out.