Part-Time IT Help Desk Support
Listed on 2026-10-13
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IT/Tech
IT Support, IT Consultant, HelpDesk/Support, Technical Support
Who we are
At Software Improvement Group (SIG), we empower organisations to enhance their software quality through in-depth source code analysis and customised strategic advice. Our software assurance platform, Sigrid, combined with our expert IT consultants, allows our clients to take full control of their software environments. This ensures that their technology becomes a driver of success rather than a source of risk. With a strong market presence and ambitious growth plans for the coming years, we are looking for individuals who want to help us achieve these goals.
Whereyou come in
As a member of the IT Support team you will automate provisioning of Apple devices. Additionally, you will be on call with internal clients for direct support. Typically, your work will consist of:
- Documentation/automation
- Contributionstofeaturesandproblemsolving
- Employee satisfaction with IT Support
- TheITSupportoverseescomputersystemsforthebusinessandofferssupporttothesystemusersofSIG
- Overseeinguseraccesstothenetwork,manage
Switches/Wifi/Routers - On-andOff-boarding(setup) users,installingandmaintaining
Apple devices,on-premiseuser-andapplicationsupportandinstruction,helpdeskticketassignment,managementandmonitoring - Manageafleetof Appledevicesusingtechnologieslike Okta ,SimpleMDMand Munki
- Improvesecurityoftheofficeautomation
You will receive rigorous training in SIG propriety toolset and methodologies. We will help you achieve your goals through continuous professional development and regular career progression sessions.
Activities
- GainSIGexpertiseandlearnallaboutSIGofferings
- Shareknowledgewithyourcolleagues/coachthem/actasasparringpartner
- Handleandprocessclientticketrequest,documentclientrelatedorinternalprocesses
- Contributetoautomationofprocesses
- Manageuseraccesstospecificapplications
- MBO - HBO or equivalent formal training in Computer Science/Engineering
- 2+years'workexperienceinanIT supporting technical field
- Excellentinterpersonalskills
- Analyticalandgearedtoproblemsolving
- Servicementalitytowardsclients
- Experiencewithmanagingafleetof Appledevicesusingtechnologieslike Simple MDM,Munki,Auto Pkg,orJamf is a plus
- Excellent command of the English language, verbal & written
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