IT Asset & Configuration Manager

Senior IT Asset & Configuration Manager
We are looking for a Senior IT Asset & Configuration Manager to join a global IT Control & Service Management Center of Excellence. This role sits within a complex, regulated financial services environment and plays a critical role in providing transparency, control, and governance over IT assets and configuration data across a global organization.

You will be the go‑to expert for IT Asset & Configuration Management, acting as a connector between IT teams, service management, and business stakeholders worldwide.

Who are you?

Experience

Bachelor's or Master's degree, or equivalent experience

7+ years in an IT Service Management environment

3+ years of hands‑on IT Asset Management experience

Proven experience with ITIL Change Management (chairing CAB)

Experience in regulated, financial, or large enterprise IT environments

Certifications (required unless stated otherwise)

ITIL v3 or v4 Practitioner

CITAM / CSAM / Certified IT Asset Manager (or equivalent)

CHAMP (Certified Hardware Asset Management Professional) – preferred

About the role
You will operate within the IT Service Management team and be responsible for the end‑to‑end IT Asset & Configuration Management capability. This includes both hands‑on operational activities and strategic process improvement. You will work closely with stakeholders across Europe, the US and APAC, ensuring global alignment, compliance and continuous improvement.

As an IT Asset & Configuration Manager, you are responsible for…

Providing insight and control over IT resources and services

Managing and continuously improving the CMDB within Service Now

Ensuring asset data quality, governance and compliance

Acting as capability owner for IT Asset & Configuration Management

Supporting and backing up IT Change Management

You will:

Oversee all hardware, software and financial IT assets

Ensure accurate registration and lifecycle management of assets in the CMDB

Develop, implement and enforce IT Asset Management strategies, policies and best practices

Perform both operational ITAM activities and process optimisation/documentation

Support the implementation of the Common Services Data Model (CSDM)

Integrate ITAM with other ITIL processes (Change, Incident, Problem, etc.)

Act as IT Capability Owner for Asset & Configuration Management, defining vision, roadmap, governance and value

Serve as backup to the IT Change Manager, including participation in CAB activities

Collaborate with global IT teams on initiatives, projects and improvements

Outcomes of the project:

A robust, accurate and well‑governed CMDB within Service Now

Mature and standardised IT Asset Management (ITAM) processes

Improved insight into hardware, software, cloud and financial IT assets

Successful alignment of ITAM with ITIL processes and CSDM

High stakeholder satisfaction through reliable asset data and controls

Continuity and resilience in Change Management through backup ownership

Job Details

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Information Technology

Industry: Banking

About Levy Professionals
Since 2000 we provide professional solutions to organisations ranging from tech start‑ups to global players. From our offices in Amsterdam and London we have built an international and local network of skilled employed professionals and contractors fuelled by our passion for connecting skills with projects. Over the years we have fulfilled over 1700 requirements and now consistently recruit and relocate more than 250 professionals from 14 countries into various projects.