Technical Consultant - ServiceNow

As a Technical Consultant – Service Now, you will make an impact by delivering cloud-based Service Now solutions that help the world's leading companies become more flexible, innovative, and successful. You will be a valued member of the Service Now practice team and work collaboratively with Functional Consultants, Business Analysts, and project stakeholders across the full delivery lifecycle — from requirements scoping and solution design through to deployment and support.

In this role, you will:

• Configure and customise the Service Now platform — including Business Rules, Client Scripts, UI Policies, UI Actions, Access Control Lists (ACLs), and Playbooks — while designing and developing custom applications, forms, dashboards, and Service Portal solutions using HTML, CSS, and AngularJS to meet client-specific requirements.
• Build and optimise workflows and automation — using Flow Designer, custom workflow activities, and Service Catalog configurations to streamline ITIL processes and reduce manual effort across the enterprise.
• Implement and support system integrations — connecting Service Now to external platforms (including SAP, Azure, and Active Directory) via REST/SOAP web services, Integration Hub, and JDBC, while ensuring CMDB integrity and CSDM compliance through Import Sets and Transform Maps.

• Translate business requirements into technical designs — partnering closely with Functional Consultants and Business Analysts to produce robust technical documentation, conduct unit testing, support QA and UAT, and manage code migration via Update Sets or CI/CD pipelines.

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position based in Amsterdam, Netherlands. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

• 5+ years of hands-on Service Now development
  , configuration, and implementation experience across multiple modules, with a degree in software engineering, electronic engineering, or a related technical discipline.
• Active Service Now Certified System Administrator (CSA) credential — this is a mandatory requirement.
• Strong scripting proficiency in Java Script (including Glide Script), HTML, and CSS, with solid command of web technologies used in Service Now development.
• Demonstrated implementation experience in at least one major Service Now suite — such as ITSM, HAM/SAM, ITOM, or Sec Ops-SOAR — including working knowledge of CMDB, CSDM, Import Sets, and Transform Maps.
• Fluency in English and Dutch — a strong command of both languages is required; proficiency in additional European languages is a plus.

• Additional Service Now certifications
  , such as Certified Application Developer (CAD) or one or more Certified Implementation Specialist (CIS) designations (e.g., CIS-ITSM, CIS-ITAM, CIS-SIR).
• Deep understanding of ITSM principles and ITIL best practices
  , with the ability to apply them pragmatically within Service Now implementations.
• Experience integrating Service Now with enterprise platforms such as SAP, Azure, Active Directory, Microsoft Teams, CoPilot, Snowflake, and Power BI via Integration Hub.
• Familiarity with Agile and Dev Ops methodologies
  , including CI/CD pipeline management and collaborative sprint-based delivery.
• Excellent communication skills — the ability to explain…