AC Charger Product Support Engineer - Benelux

AC Charger Product Support Engineer
- Benelux  Join to apply for the AC Charger Product Support Engineer
- Benelux role at Sungrow Europe.
Your mission
We are looking for a Product Support Engineer to provide end-to-end technical support for our AC charger portfolio across the European market. You will support troubleshooting, validation, and solution delivery, ensuring seamless operation of our AC EV charging infrastructure – including our Solar-Storage-Charging (SSC) 1.0/2.0 systems, 11kW/22kW AC chargers.
Responsibilities   Technical Issue Resolution:
Troubleshoot, diagnose, and resolve field-reported issues from European customers/partners via our PTS systems.
On-Site & Remote Support:
Provide remote technical support to the customer and field engineers. Conduct local testing, validation in our lab, and on-site troubleshooting (up to 30% travel in Europe). Assist our local service team in Europe to resolve their tickets.
Product Expertise & Solutions:
Deliver technical solutions for AC charging products. Develop troubleshooting guides and knowledge base content.

Cross-Functional Collaboration:

Liaise with R&D, QA, Product Management, and Sales teams to escalate/debug complex issues. Drive alignment between different departments for product improvements.
Product Validation & Feedback:
Execute localized validation tests for firmware/hardware releases. Channel customer feedback to Engineering for product enhancement.

Your profile  

Required Qualifications

Education:

Bachelor’s, Master’s, or equivalent technical education in a relevant field (e.g., Electrical, Power Electronics, or Mechatronics).

Experience:

1-3 years as a service/maintenance engineer or in a similar technical support role; preferably within EV charging, power electronics, or IoT products.
Technical

Skills:

Knowledge of solar, energy storage, charging systems, and V2G technologies is highly desirable. Comfortable with Linux-based systems, log analysis, and testing tools. Hands-on experience in setting up and managing testing environments.
Operational Excellence:
Experience managing ticketing systems (e.g., Jira, Service Now) and SLAs. Experience creating technical documentation.

Soft Skills:

Fluent English (C1) written and spoken;
Chinese is a plus. Strong communication, teamwork, and problem-solving skills.
Why us?  We are a green tech company with a mission of Clean Power for All. We offer opportunities for career advancement, KPI-based rewards, a multinational team with European and trans-European exposure, and both technical and commercial training.
About Us  Founded in 1997, Sungrow is a leader in solar inverters and energy storage systems with a broad product portfolio and a strong R&D focus. We are committed to delivering sustainable energy solutions worldwide.
Location & Perks  Amsterdam, North Holland, Netherlands. Salary range: €74,000.00 - €95,312.00 (illustrative). Full-time position.