Internet Resource Analyst - Junior to Intermediate

Hybrid: From home and our office at Amsterdam Central Station

Total salary: Up to EUR 42,000 - 52,000 (before taxes) plus excellent secondary benefits (see below)

Full-time: 37.5 hours per week (working part-time is also possible)

IMPORTANT: Candidates must be legally registered or permitted to work in the Netherlands.

The RIPE NCC, the regional authority on Internet number resources, is looking for a proactive Internet Resource Analyst to join our Registration Services team. The team plays an important role in managing these resources and supporting the organisations that rely on them. In this service-oriented role, you'll help translate policies into operational processes, provide direct support to our members and other resource holders, and shape services at the forefront of Internet development.

You'll work with colleagues from different backgrounds in an international environment, helping ensure that Internet number resources are managed accurately and consistently.

• Manage the full lifecycle of Internet number resources (IPv4, IPv6, and AS numbers).

• Ensure requests are handled in line with policies and relevant procedural, technical, legal, and compliance requirements.

• Communicate with ISPs, academic institutions, public organisations, and other Internet stakeholders across the RIPE NCC service region and beyond via email and chat.

• Provide clear guidance and support for RPKI, the RIPE Database, and other RIPE NCC services while ensuring a professional and positive experience.

• Continuously look at ways to improve internal processes and procedures, with the goal of enhancing efficiency and service quality.

• Perform reviews of member accounts to maintain a trustworthy and up-to-date RIPE Registry.

• Attend RIPE NCC and other industry events, representing the organisation and providing on-site member support, including presentations and training.

• Minimum 2 years of experience in technical network support, ideally within internet infrastructure or services

• Foundational technical knowledge about IPv4/IPv6, BGP, DNS, network security, and Internet service provisioning

• Strong intrinsic motivation to deliver professional, high-quality support to members

• Familiarity with high-volume, customer-focused technical support environments

• Excellent communication, attention to detail, analytical, and interpersonal skills, with an ability to work in a fast- paced environment

• Fluency in English; multilingual skills are a plus

• Networking knowledge equivalent to CCNA/JNCIA level

• A bachelor’s degree in IT, Telecommunications, Business Administration or equivalent knowledge

• Knowledge of regulatory and compliance requirements, including Know Your Customer (KYC) principles

• Experience in coordinating projects and multi-stakeholder activities

• Preferred qualifications:
  
  RIPE Database Associate certification, familiarity with Internet governance and the RIR system.

As part of our pay policy, we offer attractive total remuneration. While some companies may offer higher base salaries, at the RIPE NCC we take pride in offering outstanding secondary benefits that truly set us apart. Beyond the tangible perks, you’ll also gain the invaluable reward of working for a mission-driven organisation where your contributions have a real and lasting impact on the Internet and the Internet community we serve.

We offer:

• A comprehensive and personalised training programme designed to help you quickly become familiar with the unique requirements of the role.

• A modern, flexible and informal work environment in the heart of Amsterdam, with an emphasis on a healthy work/life balance

• A hybrid working policy under which you can combine working from the office…