Aftersales IT Business Analyst Digital & Technology Job Amsterdam area,Noord-Holland Netherlands,IT/Tech

The Company

We are Zeekr, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world’s largest automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge technology and a customer-centric approach.

This is what you will do:
1. Strategic IT Business Partner for After Sales

Act as the overall IT Business Partner for After Sales operations in the EU Hub, covering:
- Service operations (repair, maintenance, workshops, service network)
- Parts & accessories management (planning, logistics, distribution)
- Warranty and claims management
- Customer support and service experience
Serve as the primary IT point of contact for After Sales leadership on all IT-related topics.

2. Partner with After Sales Leadership

Work closely with After Sales, Parts, and Service leadership to:

Understand business strategy, growth priorities, customer experience objectives, and operational pain points
Translate business needs into a clear IT demand, capability roadmap, and investment plan
Ensure alignment between After Sales strategy, IT strategy, and enterprise architecture principles
Own and continuously maintain the After Sales IT roadmap, aligned with enterprise priorities and budget constraints
Provide input to IT investment planning, budget prioritization, and value tracking for After Sales initiatives

3. End-to-End Requirements Management

Own end-to-end requirement management for After Sales, Parts & Service domains
Shape, validate, and prioritize business requirements in collaboration with stakeholders
Ensure clarity and quality of requirements, including:
- Business objectives and expected outcomes
- Scope, assumptions, dependencies, and constraints
- Success metrics and KPIs

4. Change Management & Business Adoption

Lead business-side change management for After Sales IT initiatives
Drive stakeholder alignment across:
- After Sales, Parts & Service teams
- IT and other enabling functions
- EU Hub and National Sales Companies (NSCs)
Ensure business readiness, including:
- Process design and alignment
- Data readiness and governance
- Capability building and training
Track adoption, benefits realization, and value delivery post go-live

5. Project & Program Accountability

Act as Business Owner and Accountable Sponsor for After Sales, Parts & Service IT projects and programs
Ensure initiatives are:
- Clearly scoped with defined objectives, deliverables, timelines, and success criteria
- Prioritized and sequenced in line with the After Sales IT roadmap
Work closely with Project and Program Managers to:
- Define delivery approach, milestones, and critical path
- Manage risks, issues, dependencies, and change requests
- Prepare and support tollgates, steering committees, and portfolio reviews
Ensure transparent communication of status, risks, impacts, and decisions to business and IT stakeholders
Support go-live readiness, post-implementation reviews, and value realization tracking

6. Cross-Functional & Vendor Collaboration

Coordinate with Solution Architects and Product Teams (DDC and/or external suppliers) to:
- Ensure solution design meets After Sales, Parts & Service business needs
- Align product and solution roadmaps
Collaborate with Project and Program Managers on planning, execution, milestones, and governance

7. Architecture, Security & Governance

Ensure After Sales IT solutions:
- Meet business requirements and agreed success metrics
- Comply with enterprise architecture standards
- Adhere to security, compliance, data privacy, and data governance requirement

To be successful in the role you will demonstrate:

Education:

Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a…