Senior Manager, Delivery

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing.

The AI Deployment team is the tip of the spear in getting Altana's platform into production inside our customers' businesses. We own the path from signed contract to realized value: standing up integrations, deploying agentic AI into the customer's existing business processes, and making sure the insight we deliver actually changes decisions on the customer's side.

We are a delivery organization with a technical core. We work directly with customer stakeholders — from trade compliance analysts to enterprise IT — and we work just as closely with Altana's engineering, data science, and product teams to translate what we learn in the field into what gets built next. This role leads that team.

• Hire, coach, and grow a team of AI Deployment Engineers — set expectations, give direct feedback, and develop careers
• Own team capacity and staffing across a portfolio of customer implementations, matching engineers to accounts by skill, delivery risk, and development goals
• Establish the team’s operating rhythm — planning, reviews, and retrospectives that keep multiple implementations on track at once
• Build a culture of ownership, technical rigor, and adoption-focused delivery, where “done” means the customer is using it in their process, without us in the room
• Create the conditions for the team to move fast safely: shared playbooks, reusable tooling, and clear standards for deploying agentic systems in production

• Own delivery outcomes across every account your team touches: agentic AI in production, adoption, and changing decisions on the customer's side
• Set and defend the roadmap across implementations — sequencing by customer value and delivery risk, and making explicit calls about what ships now versus later
• Define what success looks like for each engagement in measurable terms, and hold the team accountable to it
• Step into the hardest implementations yourself when they need senior technical judgment or a steady hand with the customer

• Define the team’s standards for designing, deploying, and operating agentic AI systems — prompts, evaluations, tool integrations, guardrails, orchestration, and human-in-the-loop controls
• Review and raise the quality of agent designs and deployments across reliability, safety, auditability, cost, and latency in real customer environments
• Stay hands‑on enough to review what the team ships, unblock deep technical problems, and hold a credible conversation with Altana’s engineering and data science teams
• Codify what works into repeatable patterns so each deployment is faster and safer than the last

• Serve as the senior technical relationship owner across your accounts — from analyst to executive — and the escalation point when implementations get hard
• Translate ambiguous business problems into agentic solutions, and set realistic expectations on timeline, scope, and what AI can and can’t do reliably today
• Represent customer constraints faithfully back to Altana, and platform and data‑quality realities credibly back to the customer

• Orchestrate engineering, data science, product, and customer success behind your team’s implementations, keeping everyone aligned on a single plan
• Escalate and unblock precisely: identify what only another team can solve, make the ask, and own it to resolution
• Feed field learning back into the product organization — patterns across customers,…