Senior Business Analyst

At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers. In the same way that Dyson engineers’ better technology to solve problems others ignore, Global IT transforms the way Dyson does business through world class and pioneering IT services and systems.

At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers. Within Dyson IT, our aim is to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world-class team.

A team who is strategic, enabling business acceleration, growth and success. We empower our people to work in a multi-skilled, multi-role environment, helping to streamline projects and build skillsets within the team. We have end to end accountability for the design, delivery and support of all business systems enabling Dysons global commercial, operational and enterprise business process in 82 markets.

The team is arranged into investment areas including Commercial & Connectivity, Retail, Supply Chain & Manufacturing, Product Development - and many others.

You will have the following key responsibilities:

• Business Analysis Deliver analysis activities with clearly defined outcomes, including:
• Executing interviews and workshops with stakeholders to gather, document, and validate business requirements
• Breaking down complex business problems into manageable components (e.g., Epics, User Stories, Business Requirements, Non-functional requirements)
• Develop process maps and business models to enhance clarity and efficiency
• Support the full project lifecycle with any development, testing or business change needs
• Continuously review and assess the project delivery to ensure it will meet business requirements
• Act as an internal consultant to stakeholders
• Active engagement within the BA community, acting as a role model to Interns, Graduates, Associates and peers
• Training & User Adoption Develop training materials, user guides, and process documentation to support end-user adoption
• Supporting training sessions and workshops to familiarise users with new processes, workflows, and system functionality.
• Serve as a point of contact for post-go-live support, addressing user queries and identifying opportunities for system enhancements
• Continuous Improvement & Ways of Working Be an advocate for evolving standards and practices around ways of working
• Drive continuous improvement within scrum or project teams through active participation in all ceremonies and meetings
• Balance and prioritise workload, escalating conflicting demands where necessary
• Contribute to risk management through raising, reviewing, monitoring and supporting their mitigation

• Proven experience as a Business Analyst or in a similar role, and within the eCommerce or Customer Relationship Management domain
• Exposure to Commercial IT platforms such as Salesforce Service Cloud, Salesforce Marketing Cloud, AEM, SAP Hybris would be an advantage
• Experience in the execution of an implementation methodology including Waterfall, Agile and Scrum practices
• Demonstrated experience in requirements gathering and process analysis
• Professional qualifications within Business Analysis or a similar role would be an added benefit
• Excellent written and verbal communication skills, with an ability to articulate technical concepts to non-technical stakeholders
• Proven ability to build and maintain…