ServiceNow Business Consultant

We are Devoteam, an AI-driven tech consultancy with more than 11,000 tech experts spread across 25 countries in Europe and the Middle East. At Devoteam, we strongly believe in the power of technology, with AI at the heart of our approach. We partner with leading providers such as Google, Microsoft, AWS, and Service Now. In the Netherlands, we have around 300 experts and specialize in Cloud, Cyber, Data, and AI
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With us, you become part of a group of Tech Enthusiasts in a culture where making mistakes is allowed and where everyone—from bright young talents to experienced rockstars—is encouraged to continuously innovate and grow. We are a community that is proud of who you are and helps you get the best out of yourself. We are allergic to unnecessary hierarchies and excessive processes.

At Devoteam, the only constant is 'change'.

As a Service Now Business  Consultant at Devoteam, you are the primary link between our clients' business stakeholders and the technical delivery team. You lead and animate client workshops to understand business needs and co-design the right solutions, translate functional requirements into scalable configurations, and guide clients through process optimization using Service Now's platform capabilities. You own your engagements end-to-end from requirements gathering and solution design to training and go-live support while proactively identifying risks, dependencies, and opportunities for improvement.

At Devoteam, we lean into change and embrace emerging technologies from day one. Every consultant receives dedicated AI training and modern tools designed to streamline daily work, amplify expertise, and fast-track learning.

Responsibilities

• Lead and animate client workshops to understand business needs and co-design the right solutions
• Partner with business leaders to assess, analyze, and improve business processes
• Translate business and functional requirements into epics, user stories, and scalable technical configurations
• Facilitate stakeholder workshops, discovery sessions, and process improvement discussions
• Advise clients on Service Now capabilities and industry best practices
• Provide end-to-end training and support to end-users and key stakeholders
• Create and maintain documentation of processes, requirements, and workflows
• Proactively identify risks, dependencies, or improvement opportunities within your scope of work
• Collaborate with developers and architects to ensure solutions match business needs

Requirements / Qualifications

• 3+ years of experience in Service Now configuration and functional consulting
• Strong understanding of Service Now platform capabilities and enterprise workflow processes
• Fluent in Dutch and English; excellent communication skills with technical and non-technical stakeholders
• Ability to convert complex functional needs into technical specifications
• Experience with Agile/Scrum methodologies and product backlog management
• Strong documentation, analytical, and problem-solving skills
• Service Now certifications (e.g. CSA, CIS, or CAD) are a plus

Mindset & Work Ethic

• Customer-oriented and quality-driven
• Autonomous with a proactive mindset, you don't wait to be told, you anticipate
• Agile, adaptable, and collaborative

Nice to Have

• Experience leading workshops and end-user training sessions
• Experience in greenfield implementations (from scratch)
• Background in process governance and continuous improvement
• Experience with AI on the Service Now platform (e.g. Now Assist, Control Tower) is a plus, provided it can be demonstrated with concrete examples

For more information about this vacancy, please contact us at

A background check using publicly accessible information and social media can be part of the process.