ServiceNow Architect

Who are we?
We are Devoteam, an AI-driven tech consultancy with more than 11,000 tech experts spread across 25 countries in Europe and the Middle East. At Devoteam, we strongly believe in the power of technology, with AI at the heart of our approach. We partner with leading providers such as Google, Microsoft, AWS, and Service Now. In the Netherlands, we have around 300 experts and specialize in Cloud, Cyber, Data, and AI.

With us, you become part of a group of Tech Enthusiasts in a culture where making mistakes is allowed and where everyone—from bright young talents to experienced rockstars—is encouraged to continuously innovate and grow. We are a community that is proud of who you are and helps you get the best out of yourself. We are allergic to unnecessary hierarchies and excessive processes.

At Devoteam, the only constant is 'change'.

As a Service Now Architect at Devoteam, you own the technical vision and design authority for our clients' Service Now platform. You lead the creation of detailed technical designs, bridge business and technical stakeholders, and ensure implementations align with enterprise architecture, security, and compliance standards. You mentor consultants across the practice, drive integration and performance best practices, and proactively surface risks, dependencies, and improvement opportunities across the solutions you own.

At Devoteam, we lean into change and embrace emerging technologies from day one. Every consultant receives dedicated AI training and modern tools designed to streamline daily work, amplify expertise, and fast-track learning.

Responsibilities

Define the architecture of Service Now implementations and oversee their successful delivery

Lead the creation of detailed technical designs that leverage Service Now capabilities effectively

Serve as expert advisor in solutioning sessions, bridging business and technical stakeholders

Design and maintain integrations with enterprise systems (Active Directory, Workday, Jira, and similar)

Drive adherence to QA, security, and coding best practices across delivery teams

Mentor consultants and developers, and foster practice growth through documentation and knowledge sharing

Host Design Authority meetings for technical solution reviews

Proactively identify risks, dependencies, and improvement opportunities across your scope of ownership

Monitor instance performance and manage upgrade cycles

Requirements / Qualifications

5+ years implementing or architecting Service Now solutions, including significant enterprise-scale delivery

Service Now Certified Technical Architect (CTA) or Certified System Administrator plus multiple CIS certifications

Expert-level understanding of Service Now data models, APIs (REST/SOAP), and platform security

Proven experience integrating third-party systems and enterprise applications

Strong stakeholder management, communication, and mentoring skills

Fluent in Dutch and English

Mindset & Work Ethic

Customer-oriented and quality-driven

Comfortable balancing a  configure over customize  mindset with the flexibility to tailor when needed

Collaborative, agile, and hands-on with mentoring

Nice to Have

Certified Master Architect status or additional Service Now certifications

Experience in greenfield implementations (from scratch)

Public sector or regulated-industry security/compliance experience

Experience with AI on the Service Now platform (e.g. Now Assist, Control Tower) is a plus, provided it can be demonstrated with concrete examples

Don't tick every box?
Don't meet all the criteria, but still excited about joining Devoteam? Don't overthink it, reach out and plan a meeting with us. We hire for potential, curiosity and mindset, and we would love to get to know you. Looking forward to meeting you.

For more information about this vacancy, please contact us at

A background check using publicly accessible information and social media can be part of the process.