Operations Manager, Configuration & Fulfillment Services

Position: Operations Manager, Configuration & Fulfillment Services )
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Join Lenovo’s Services Solution Group (SSG) as a CFS Operations Manager, where you will play a pivotal role in driving operational excellence across our Configuration Fulfillment Services (CFS) environment. In this role, you will lead the execution and continuous improvement of the Netherlands CFS operation, ensuring efficient service delivery, scalable processes, strong governance, and exceptional customer outcomes. You will collaborate closely with cross-functional teams across Sales, Supply Chain, Service Delivery, Logistics, and IT while supporting the expansion of lifecycle services and driving global process alignment.

Reporting directly to the Executive Director, ISS Global Imaging Configuration Services, you will have the opportunity to influence strategic initiatives, optimize operational performance, and help shape the future growth of Lenovo's worldwide services business.
This role requires on site presence in  Venray, Netherlands .

What You Will Do   Lead the day-to-day execution and continuous improvement of the Netherlands CFS operation, optimizing capacity planning, throughput, and overall site performance.
Design and implement business and system process controls to reduce human-error-driven issues, improve delivery reliability, and ensure consistent service quality.
Establish structured governance for risk management, issue resolution, escalations, and KPI reporting to drive predictable outcomes and strengthen seller confidence.
Ensure operational readiness to expand lifecycle services capabilities, including kitting, device configuration, repair coordination, asset management, IT asset disposition, and certified data erasure.
Oversee customer-owned inventory management, including stock accuracy, returns handling, inventory visibility, and inventory control processes.
Own EMEA CFS/ITC project intake governance by validating requirements, order flows, and operational readiness while coordinating with ITC, SMO, logistics, and other key stakeholders.
Lead First Article Testing (FAT), support rollout schedules and shipment coordination, and provide executive-ready status updates and risk reporting for new CFS projects.
Define clear operational handovers between project teams, CFS operations, and 3PL warehouse partners while collaborating with global GICS and CFS teams to maintain worldwide process alignment and share best practices.
What You Will Bring   Bachelor’s degree or equivalent practical experience, with a strong foundation in operations, service delivery, supply chain, or fulfillment environments.
Proven experience managing operational processes within configuration services,…