Senior Manager, Agentic AI & Integrations

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Job Title:

Senior Manager, Agentic AI & Integrations

Location:

NL

The impact you’ll make:
What you will lead

Global Agentic AI Platforms

Drive the setup, orchestration, governance, and scaling of enterprise agentic AI platforms, including Microsoft Copilot Studio, Databricks, SAP Joule Studio, and other approved technologies.

Define the global platform roadmap, reusable patterns, guardrails, integration standards, and operating model that enable teams to build secure, interoperable agents across business systems and governed data domains.

Service Now & SIAM Product Ownership

Shape Service Now and SIAM into increasingly agentic capabilities through intelligent self-service, workflow automation, proactive operations, and appropriate human oversight.

Own the vision, roadmap, backlog, lifecycle, architecture guardrails, funding priorities, and value measures for Service Now, Service Desk, and SIAM, including Major Incident Management.

Integration & IT Data Foundations

Orchestrate how Microsoft 365, Service Now, SAP, Power BI, Databricks, and other platforms exchange data through purposeful, governed, and supportable integrations.

Own platform and data outcomes for the CMDB, service portfolio, asset and licence data, knowledge, and operational intelligence; assign remediation and operational execution to the appropriate TCS or internal delivery team.

Prioritize high-value automation and AI opportunities with product owners, markets, and functions, and accelerate adoption through proof-of-value agents with measurable outcomes.

Maintain focused playbooks, reusable patterns, targeted learning, and a practitioner network that enables safe delivery without making broad community management the centre of the role.

Use operational insights from Service Now, SIAM, and Databricks to improve the roadmap and scale proven patterns across Versuni.

Day-to-day responsibilities

Own and maintain integrated roadmaps, backlogs, business cases, risks, and value measures for Service Now, Service Desk, SIAM, agent platforms, and strategic integrations.

Translate business and operational demand into safe agent designs, product requirements, integration specifications, acceptance criteria, and prioritized delivery increments.

Govern ITSM and SIAM process design, including Major Incident Management, while TCS teams perform agreed operational execution and platform delivery.

Drive the agentic AI and automation roadmap, including intelligent self-service, knowledge retrieval, case and ticket triage, workflow orchestration, predictive insights, and auto-remediation.

Curate approved connectors, plugins, agents, and reusable integration patterns across Copilot Studio, Service Now, SAP, Microsoft 365, Databricks, and Power BI.

Define secure patterns for identity, authorization, privacy, logging, monitoring, testing, human oversight, error handling, and service transition.

The skills and knowledge you’ll bring:

6-8 years of relevant experience in product ownership, service management, technology, data, integration, automation, or AI roles.

Demonstrated ownership of an enterprise platform or service roadmap, including demand prioritization, lifecycle decisions, stakeholder alignment, supplier governance, and value realization.

Strong understanding of Service Now platform capabilities and ITSM/SIAM practices.

Practical understanding of agentic AI, workflow orchestration, API-led integration, data governance, observability, security, and human-in-the-loop controls.

Strong analytical and data mindset, with enough hands-on capability in scripting.

Able to work across cloud, security, data, and enterprise architecture teams.

Clear communicator and pragmatic change leader who can turn complex technology and…