Strategy & Analytics Principal

Ready for a challenge?
Then Just Eat  might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.  Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role
As a Strategy & Analytics Principal within our Customer Intelligence team, you will generate insights that directly influence business strategy  . Your mission is to   Lead   key initiatives that translate customer data into high-impact growth strategies—accelerating new customer activation, maximizing order frequency, and proactively mitigating churn  .

Collaborating closely across global teams, you will step into the shoes of our customers and partners, breaking silos to   Deliver   actionable analytical storylines  . In this dynamic tech environment, you will use cutting-edge tools to   Care   for our community and drive sustainable commercial success  .

These are some of the key components to the position:  In this role, you will contribute to core strategic topics like our Loyalty Program while aiming high and driving excellence  across the following daily responsibilities:
Lead Strategy:
Build a visionary analytical plan that sets clear goals, prioritises hypotheses, and drives high-impact stakeholder agendas  .

Deliver Customer Insights:
Conduct advanced analyses using Python and SQL to uncover strategic, customer-centric growth opportunities  .

Drive Excellence:
Build top-down data storylines with clear conclusions that influence executive decision-making  .

Collaborate & Lift Others:
Work across Growth, Product, Marketing, and Sales teams, helping one another succeed by breaking down silos  .

Innovate Responsibly:
Provide thought leadership on new AI technologies to raise the bar for team efficiency and effectiveness  .

What will you bring to the team?
You are a strategic thinker who views data as essential for driving business growth and making smarter decisions  . To thrive in our fast-paced environment, you bring:
Strategic Mindset:
Proven background in strategy, consultancy, or customer analytics with a sharp focus on translating business objectives into tangible impact  .

Partner & Customer Focus:
Deep commitment to developing an understanding of our internal and external partners to deliver customer-centric outcomes  .

Project Leadership:
Demonstrated experience leading complex projects, staying committed to achieving goals, and driving delivery  .

Technical Expertise:
Hands-on experience with tools like SQL and Python to perform complex quantitative analyses independently  .

Storytelling & Communication:
Talent for turning complex findings into concise, actionable narratives for stakeholders at every level  .

Continuous Growth:
A curious, collaborative approach focused on aiming higher, driving excellence, and exploring AI tools to deliver lasting impact  .

At JET, this is how we play
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.  Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.

Fun, fast-paced and supportive, the JET culture…