Business Developer - Credits Data Domain; Hay

At ABN AMRO, our strategy is to be a personal bank in the digital age. We provide a fully digital banking experience while maintaining strong personal relationships with our clients. Reliable, high-quality credit data is essential to making informed lending decisions and supporting our customers when it matters most. We are looking for a highly motivated and solution-oriented Business Developer to join the Credits Data Domain Store (CDDS) department within Financing Solutions.

Within CDDS, the Task Force team acts as the operational backbone of the department, supporting all other CDDS teams in maintaining stable, reliable, and efficient credits data. In this role, you will work in a fast-paced environment where no two days are the same. You will investigate production issues, support releases, analyze incidents, resolve real-time data problems, and help prevent future disruptions.

You will combine analytical thinking, business understanding, technical knowledge, and stakeholder management skills to ensure the continuity and quality of critical credit data services across the bank.

As a Business Developer within the CDDS Task Force team, you will be responsible for identifying, analyzing, coordinating, and resolving complex operational and data-related challenges. You thrive on investigating unknown situations, asking the right questions, and driving structural improvements that strengthen our services and data products. Your responsibilities will include:

• Supporting the daily operations of all CDDS teams by coordinating and resolving production incidents, data issues, and platform disruptions.

• Investigating complex production problems and performing root cause analyses to identify sustainable long-term solutions.

• Monitoring and managing real-time issues, ensuring timely resolution while minimizing impact on data consumers and business processes.

• Coordinating production releases and deployment activities, ensuring smooth implementation and successful delivery.

• Working closely with data engineers, architects, product owners, and business stakeholders to diagnose issues and implement corrective actions.

• Taking ownership of escalations, managing stakeholder expectations, and providing clear and timely communication during incidents.

• Challenging existing processes, identifying improvement opportunities, and proposing structural enhancements to increase platform stability and efficiency.

• Analyzing the impact of incidents and changes across the credit data landscape while considering long-term business and technical consequences.

• Supporting testing activities, validation, and release readiness to ensure high-quality data products and services.

• Driving continuous improvement initiatives that strengthen operational excellence, resilience, and customer satisfaction.

• Supporting the lifecycle management of CDDS data products, including analyzing the impact of source system changes, updating mappings and transformations, coordinating decommissioning activities, and ensuring data products remain accurate, compliant, and fit for purpose.

By contributing to these activities, you will play a critical role in ensuring the stability, continuity, and future development of ABN AMRO’s credit data landscape.

The CDDS plays a central role in delivering high-quality credit data across the bank. CDDS enables a wide range of business processes, regulatory reporting activities, analytics solutions, and lending decisions by ensuring that critical credit data is available, accurate, and consistent. The Task Force team operates across all CDDS teams and serves as a central support and coordination team. We assist other teams with production incidents, operational challenges, release…