Operations Specialist | Dutch

Our client is looking for an Operations Specialist to play a key role in supporting and optimizing daily terminal operations in Amsterdam. The Operations Specialist will be responsible for coordinating operational activities, monitoring service performance, and ensuring effective communication and collaboration between internal teams, customers, carriers, terminals, and other external stakeholders.
Through a proactive and hands-on approach, the Operations Specialist will contribute to smooth operations, high service quality, and efficient processes across the supply chain.

Support the Operations Manager with the planning, coordination, and execution of daily terminal operations in Amsterdam.

Coordinate vehicle movements, workshop activities, and transportation-related processes to ensure smooth operational execution.

Monitor operational priorities, open actions, and deadlines, ensuring tasks are completed accurately and on time.

Act as a key point of contact for operational inquiries and customer service requests.

Coordinate closely with customers, carriers, terminal operators, service providers, and other business partners to ensure clear communication and effective issue resolution.

Identify and escalat

Monitor daily terminal activities and vehicle flows to ensure operational efficiency and service quality.

Track vehicle status, load planning, throughput, and delivery progress while proactively identifying potential bottlenecks.

Monitor supplier and service provider performance and report deviations or improvement opportunities to the Operations Manager.

Identify operational inefficiencies and support initiatives aimed at improving processes, service quality, and overall performance.

Contribute to the standardization of operational procedures and support the resolution of recurring operational issues.

Maintain accurate operational records, tracking tools, and follow-up reports.

Support KPI monitoring and performance reporting by providing timely and reliable operational data.

Prepare regular updates and reports to support decision-making and operational excellence.