Administration Support; Technical Japanese

What would you do?

This role supports the Technical Support department by coordinating change orders, managing spare parts and tools, and handling administrative and logistical tasks. The goal is to ensure clear communication with dealers/distributors, accurate documentation, and smooth daily operations.

Key responsibilities:

• Monitor official change order announcements on a daily basis
• Identify affected machines or ink lots and check inventory and locations
• Align procedures, timelines, and priorities with internal technical teams
• Clarify unclear instructions, parts availability, and delivery timelines
• Register and maintain all data in the internal FCO database
• Prepare and send official communications to dealers/distributors
• Coordinate shipments of parts or ink with purchasing and logistics
• Follow up on progress, questions, and complaints to meet deadlines
• Process compensation invoices and submit claims
• Update records and prepare monthly reports
• Arrange shipment of damaged parts for repair or analysis
• Coordinate technical shipments to dealers or partner locations
• Maintain and update dealer/distributor contact information

Spare parts & tools:

• Process spare part requests from technical staff
• Monitor stock levels weekly and keep records up to date
• Ensure correct invoicing for used parts
• Manage return of unused parts and send reminders when needed
• Control inventory of technical tools and jigs
• Arrange purchases of tools when required
• Create and manage loan agreements, including return deadlines
• Track returns and follow up on overdue items
• Prepare monthly inventory and cost reports for management
• The job description may change depending on future company strategy (flexibility is required to perform additional tasks depending on the situation)