RMA Coordinator

To research and issue all customer requests for material return; coordinate returns to vendors

• Serve as the primary point of contact for all customer service inquiries related to RMAs, RTVAs, and returns.
• Process and issue customer credits and vendor debits in a timely and accurate manner.
• Verify all available information to ensure the returned product matches product shipped to/from Smith and Associates.
• Respond to accounting inquiries and provide supporting documentation as needed.
• Prepare and distribute weekly and monthly RMA/RTVA reports
• Track return material movement and ensure proper documentation is maintained for audits and internal controls.
• Assist with routine and scheduled cycle counts to validate stock accuracy.
• Utilize internal databases to ensure physical inventory aligns with system-recorded locations and quantities.
• Collaborate with Inventory, Receiving, Logistics, QC , Accounting, Legal and other departments to support day‑to‑day activities.
• Provide backup support for other functions within the Operations team as needed.

• Ability to multi-task
• Must be detail oriented and able to work in a fast-paced environment

• At least 2 years of proven warehouse experience in an all-around role, specifically within the electronics or IT parts industry.
• A keen eye for detail and the ability to detect physical defects in components.
• Strong written and oral communication skills.
• Excellent organizational and multitasking abilities.
• The ability to lift up to 15kg.
• Experience with Microsoft Office, specifically Excel, is a plus.
• Knowledge of the electronics distribution field is a bonus.

MS Office

Full-Time/Regular

We are an Equal Opportunity/Affirmative Action Employer.

Founded in 1984, Smith is the leading independent distributor of electronic components. Smith's Intelligent Distribution™ model offers a comprehensive suite of flexible and scalable supply chain solutions to source, manage, test, and ship billions of components to partners worldwide in every industry and vertical. The company is backed by more than 25 certifications and accreditations and has developed and implemented sustainable practices that exceed industry and regulatory requirements.

Building on its decades of market data, cutting-edge technology, and a systems-based approach to quality excellence, Smith generated more than USD $3.4 billion in global revenue in 2025 and ranks eighth among all global distributors. Visit  to learn more.