CLX Squad Lead, EU

Amsterdam, Netherlands | Claims Experience | Full-time

Not your everyday company

Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.

At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.

Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.

We’re built as a lean, data-driven organization that relies on a common understanding of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

• Awarded ‘best workplace’
• Best Workplace and Best-Led Company by Inc.
  
  Magazine
• “World Changing” by Fast Company
• Recognized as a World Changing Idea by Fast Company Magazine
• Ranked #1 Home insurance in America
• Won best renters and homeowners insurance in America by US News, andothers
• Best Pet Insurance in America
• Rated “Best Overall Pet Insurance” by Better Homes &Gardens
• Rated 4.9 on the App Store
• Among the highest rated apps of alltime

What you’re applying for

We’re looking for a highly motivated, compassionate leader who’s eager to bring our Claims Experience Team to the next level.

Your day-to-day will involve overseeing our experienced CLX advocates as they manage claims for our European customers. You will ensure all claims are handled efficiently, while working to improve our claims experience into the best in the industry. We will look to you to guide, mentor, and manage this incredible team.

We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.

Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.

• Manage the day-to-day operations for our Dutch claims team
• Train and coach the claims experience advocates on your team
• Delight our customers with seamless claims while outperforming on our KPIs
• Report on industry and company trends and other data-driven insights to both internal and external stakeholders
• You will be the main point of contact for all Dutch claims related enquiries

• Minimum of 3+ years of claims-handling experience
• 5+ years in a leadership role growing, managing, and coaching a claims team
• Proficiency in Dutch and English
• Desire to work in a unique, dynamic, and fast-paced startup environment
• Empathetic, patient, and positive approach to your work
• Ability to work in an office environment a minimum of 2 days a week
• At Lemonade we welcome…