Program Manager - Mortgages

As an Associate Director – Program Manager, Dutch Mortgages
, you will make an impact by shaping, winning, mobilizing, and delivering complex mortgage transformation programs in the Netherlands. You will be a valued member of the Banking & Financial Services delivery team and work collaboratively with sales, solutioning, delivery, and support functions to convert opportunities into executable, low-risk programs with measurable outcomes.

This is not an internally focused delivery-management position. The role is designed for a commercially astute, Dutch-speaking senior leader who combines deep mortgage-domain credibility, executive presence, and disciplined delivery leadership. You will spend significant time with stakeholders across the program ecosystem, building relationships, facilitating decisions, aligning third parties, and helping teams drive sustained business outcomes from bid through benefits realization.

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring regular presence at Cognizant and program locations across the Netherlands
. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business requirements. Rest assured, we will always be clear about role expectations.

• Lead senior stakeholder engagement across mortgage business, operations, risk, compliance, technology, architecture, data, security, procurement, and vendor-management functions — establishing trusted relationships with executive sponsors, product owners, and operational leaders throughout pursuit and delivery life cycles.
• Drive pursuit and bid leadership from qualification and discovery onward, leading program-management inputs to proposals including delivery strategy, governance, mobilization, integrated planning, transition, dependencies, third-party model, risk, assumptions, and acceptance criteria.
• Own end-to-end complex program delivery from contract signature through mobilization, execution, transition, and benefits realization for complex, multi-workstream transformation programs — including the integrated program plan, governance model, milestones, decision framework, dependency map, roadmap, financial controls, and outcome measures.
• Apply deep Dutch mortgage expertise across the full mortgage lifecycle — including customer orientation and advice, application and acceptance, underwriting, valuation, documentation, notary interactions, disbursement, servicing, changes, arrears, and redemption — ensuring programs address responsible lending, customer duty of care, privacy, security, operational resilience, and auditability.
• Orchestrate a complex third-party ecosystem
  , creating a one-team operating model across Cognizant, product vendors, system integrators, platform providers, and specialist partners — governing cross-vendor dependencies, integrated milestones, environment and release readiness, data and integration obligations, and joint risk mitigation.
• Own program financials
  , including baseline, forecast, margin, productivity, change control, leakage prevention, and corrective actions, while aligning account, sales, solutioning, delivery, finance, legal, commercial, staffing, and support functions around commitments and program priorities.
• Build an inclusive, high-performing leadership team with clear accountability, strong succession coverage, and a culture of transparency, quality, and continuous improvement.