Account Director, Creative

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This position sits in our Marketing & Technology service based in London. We combine data, technology, creative content, and paid media to crack brands’ business problems & drive revenue through a variety of digital marketing solutions like ad campaigns, augmented reality, and chatbots. Our clients include Pepsi Co, Just Eat Takeaway, L’Oreal, Tik Tok, and easy

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Working on projects end to end, Account Directors are responsible for overarching client satisfaction across key accounts, providing oversight and guidance to junior team members and ensuring delivery and commercial performance across the account. You are entrepreneurial, always putting the customer and their goals at the center of your actions.

Candidates must have experience managing teams and complex campaigns for brands.

• Deepen and protect key client relationships, leading complex discussions; problem‑solving with authority and composure.
• Proactively expand client relationships whilst identifying and pursuing growth opportunities that advance your clients objectives.
• Drive the strategic direction of major creative campaigns, making informed decisions that balance client satisfaction, team wellbeing, and commercial performance.
• Be accountable for the revenue, margin and forecasting of client accounts within the business, maintaining accurate commercial data and documentation.
• Lead, line‑manage, motivate and inspire your team.
• Identify up‑sell opportunities and craft proposals that generate growth for the business.
• Champion innovative thinking within the account, creating space for differentiated ideas and supporting commercially viable pilot initiatives.
• Manage deliverables from across the business (content, technology, media, data) to ensure integrated creative execution.
• Ensure delivery of work is to the highest possible standard.
• Contribute to our creative process by sharing your ideas and experience.

• Extensive, professional experience in roles involving account management and client servicing within a creative agency environment.
• Extensive experience in digital marketing & leading large‑scale creative campaigns.
• Extensive professional experience in managing projects with six‑figure annual budgets in digital marketing.
• Grasp complex correlations quickly and holistically; you are open, communicative and see the big picture.
• Are characterised by a structured, analytical and independent way of working.
• Confident and experienced in managing complex campaigns.
• Confident with both brand and conversion/direct‑response campaigns.
• Experience leading, motivating and coaching team members.
• Impeccable client relationship management skills.
• Brilliant written and verbal communication skills as well as excellent presentation skills.
• Advanced problem‑solving skills.
• Excellent organisational skills and high attention to detail.
• Proficient in working with data.

• A flexible, hybrid working policy.
• The choice of medical healthcare providers (Bupa or Medicash).
• 25 days holiday plus bank holidays and your birthday off each year.
• Company pension scheme.
• EAP scheme.
• Ride to work scheme.
• Enhanced family friendly policies.
• Buddy Program:
  You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further…