Senior UX Researcher

Senior UX Researcher

Location:

Hybrid | Amsterdam

Hours:

36-40 hours per week

Contract:

Freelance assignment for 12 months

Languages:

English

About the Role
We re looking for a Senior UX Researcher to help create more inclusive and accessible travel experiences for all users. In this role, you ll lead end-to-end research initiatives that shape strategic product decisions and improve digital accessibility across customer journeys. You ll work closely with product managers, designers, engineers and business stakeholders to uncover insights that drive meaningful impact for travellers with diverse needs.

This is an opportunity to combine research excellence, accessibility expertise and strategic influence in a role where your work directly contributes to making travel more accessible for everyone.

What You ll Do

Lead complex qualitative, quantitative and mixed-method research projects

Define long-term research programmes aligned with business priorities

Translate ambiguous business questions into actionable research plans

Conduct accessibility-focused user research and usability testing

Synthesize findings from multiple data sources to generate strategic insights

Guide teams on research methodologies and inclusive research practices

Partner with Product, Design, Data and Customer Experience teams

Mentor researchers and contribute to research excellence across the organisation

Communicate insights effectively to both operational and executive stakeholders

Support evidence-based product and service decisions

What You ll Bring

Master s degree or equivalent experience in HCI, Psychology, Cognitive Science, Sociology or a related field

5-8+ years of UX, Customer or User Research experience

Strong expertise in both qualitative and quantitative research methods

Experience delivering strategic research programmes

Excellent stakeholder management and communication skills

Proven ability to influence business and product decisions through research

Knowledge of GDPR, research ethics and data compliance

Passion for accessibility, inclusion and user-centred design

Nice-to-Have Skills

Experience researching accessibility needs or assistive technologies

Knowledge of WCAG guidelines and digital accessibility standards

Service design research experience

Diary studies and longitudinal research

Behavioural science or human factors expertise

International consumer research experience

Benefits & Perks

Hybrid working environment

International and diverse team

Opportunity to shape accessibility strategy

High visibility with senior stakeholders

Meaningful mission with direct customer impact