Retail Associate

Position: Retail Associate - Full Time (38h
JOB MISSION   New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door.

We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.
MAJOR

ACCOUNTABILITIES     To achieve personal KPIs and contribute to overall store performance
Deliver total customer satisfaction to every customer, following the end‑to‑end customer journey – from entering the store to leaving the store
Help to ensure the store remains as commercial as possible following company guidelines
Adhere to company’s policies and procedures
Responsible for maintaining health, safety, and environmental standards in store
Perform other duties that are required from the management team
REQUIREMENTS FOR SUCCESS     Team Player
Demonstrate customer service skills
A passion for retail and sales
Desire to learn
Ability to perform basic maths and general retail operational processes
Effective communication skills
Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS     Competitive compensation
Potential to earn more through our Retail Bonus Scheme
Great development opportunities
Inclusive working environments across all our European locations
Generous staff discount
Project involvement across our European region
Flexible uniform package
At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want.

Our associates around the world bring these goals to life with their high-level skills and creativity. While we offer the best product on the market, we’re also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.

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