Boutique Client Development Manager

We are looking for an experienced CDM Manager to join our team in Amsterdam!

If you thrive in a luxury retail environment where personalized service and strategic clienteling go hand in hand, this is your opportunity to make a lasting impact. We are seeking a Client Development Manager who can strengthen client relationships, drive measurable growth, and enhance the boutique experience at every touchpoint
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• Build a strategy and identify opportunities to recruit High Potential clients for our boutique in Amsterdam
• Work on improving client segmentation, profiling and targeting for any action in order to improve ROI
• Increase client loyalty, with a special focus on local clientele, in all departments in conjunction with Department Managers and the Store manager
• Coaching, training and supporting the team in monitoring their clienteling performances and detecting clienteling opportunities
• Ownership of all CDM reporting including providing analytical insights and recommendations
• Coordinate, support and manage all client experiences, including trunk shows, in-store events, venues and other animations
• Build up strong internal and external partnerships for marketing and event opportunities in the Netherlands
• Monitor results and profitability of all actions implemented
• Update and maintain customer data management
• Ensure Dior standards are applied and maintained at all times in the merchandising, client experience and back-office activities
• Be, at all times, a brand ambassador for Dior with all points of contact of the business – be it internally or externally by representing the brand in as many public/store events and activities, to promote Dior image, brand, service and products

• Be fully aware of the communication/global marketing calendar and strategies
• Be fully aware of competitor activity
• Familiar with both local and overseas market situations and trends

Work Experience

Minimum 5 years of relevant experience in a Luxury Brand in a similar position, with a strong clienteling expertise

• Proven leadership in client development and clienteling strategy.
• Advanced relationship-building and communication skills.
• Strategic and data-driven mindset.
• Strong commercial and sales expertise.
• Cross-functional collaboration skills
• Full working proficiency in Dutch and English, any other language is an advantage
• Proficiency in Microsoft and other digital tools

• Full-time contract (40h/week)
• On-site, NO REMOTE
• Speaking Dutch is mandatory

• Benefits including travel compensation and a pension scheme
• Long term career path and development structure
• Global mobility program with worldwide opportunities