Sales Advisor

Job Description

As the Sales Advisor, youare the friendly face that greet our customers and embodythe heart of our brand.

You'llhave the opportunity to provide customers with high-level service at every turn. From initiating conversations toassistingat the cash desk, fitting rooms and throughout the shop floor,you'llplay a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences thatshowcasethe best ofour brand. With warmth and enthusiasm,you'llguide our customers through their journey, offering genuineassistanceand proactive service to uplift and inspire. Together, in collaboration with your team,you’llcreate moments that matter.

Whilepreviousexperience in customer service and familiarity withfabricsare nice to have,they'renot mandatory.

• Customer-focused:
  You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible:
  Adaptable and responsive to changing priorities and customer requests.
• Action-oriented:
  Proactive and driven to take initiative and get things donewith quality.
• Strong communicator:
  You have a genuine interest in people, communicate clearly, and actively listen to understandothersperspectives and needs.
• Eager to learn:
  Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast:
  You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility:
  Willing and able to work varied hours, including evenings and weekends.
• English language skills

• Understanding of store operations & customer service skills frompreviousretail experience
• Confident in offering customers advice on fashion trends, materials, sizingetc

This is apart-timepositionwithan average of 16 hours a week.

An integrity check via the warning register of thestichting

Fraude Aanpak Detailhandel  is part of the application procedure.

We’recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team,you’llenjoy a 20% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

In addition to this,Netherlands-based colleagues also receive:

• 25 daysof annual leave
• Employee Assistance Program to support a healthy work-life balance
• Corporate Benefits
• Company pension scheme

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation.

We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.

That’swhy we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.