Boutique Client Development Manager

We are looking for an experienced CDM Manager to join our team in Amsterdam! If you thrive in a luxury retail environment where personalized service and strategic clienteling go hand in hand, this is your opportunity to make a lasting impact. We are seeking a Client Development Manager who can strengthen client relationships, drive measurable growth, and enhance the boutique experience at every touchpoint.

Responsibilities

Build a strategy and identify opportunities to recruit High Potential clients for our boutique in Amsterdam

Work on improving client segmentation, profiling and targeting for any action in order to improve ROI

Increase client loyalty, with a special focus on local clientele, in all departments in conjunction with Department Managers and the Store manager

Coaching, training and supporting the team in monitoring their clienteling performances and detecting clienteling opportunities

Ownership of all CDM reporting including providing analytical insights and recommendations

Coordinate, support and manage all client experiences, including trunk shows, in-store events, venues and other animations

Build up strong internal and external partnerships for marketing and event opportunities in the Netherlands

Monitor results and profitability of all actions implemented

Update and maintain customer data management

Ensure Dior standards are applied and maintained at all times in the merchandising, client experience and back-office activities

Be, at all times, a brand ambassador for Dior with all points of contact of the business – be it internally or externally by representing the brand in as many public/store events and activities, to promote Dior image, brand, service and products

Marketing awareness

Be fully aware of the communication/global marketing calendar and strategies

Be fully aware of competitor activity

Familiar with both local and overseas market situations and trends

Full-time contract (40h/week)

On-site, NO REMOTE

Speaking Dutch is mandatory

Expected start date: 01/03/2026

What we offer

A competitive salary

Benefits including travel compensation and a pension scheme

Long term career path and development structure

Global mobility program with worldwide opportunities

An international team and colleagues

Work Experience
Minimum 5 years of relevant experience in a Luxury Brand in a similar position, with a strong clienteling expertise

Skills Required

Proven leadership in client development and clienteling strategy.

Advanced relationship-building and communication skills.

Strategic and data-driven mindset.

Strong commercial and sales expertise.

Cross-functional collaboration skills

Full working proficiency in Dutch and English, any other language is an advantage

Proficiency in Microsoft and other digital tools

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