Global Retail Sales Manager

IN ART WE TRUST

Moco Museum has grown from a single museum in Amsterdam into an international organisation with locations in Barcelona and London, welcoming more than 8 million visitors since opening ten years ago.

As an independent museum, we believe modern and contemporary art should inspire, challenge and be accessible to everyone.

Our exhibitions bring together world-renowned artists such as Basquiat, Warhol, Kusama and Banksy alongside contemporary voices shaping today's cultural conversation.

Behind every exhibition and visitor experience is a talented, collaborative team committed to excellence, creativity and continuous improvement.

As we continue to grow, we are investing in the people, expertise and leadership that will shape Moco's next chapter.

THIS IS YOU

As Global Retail Sales Manager, you will lead the commercial and operational performance of Moco Museum's retail stores across Amsterdam, London and Barcelona.

Based at our headquarters in Amsterdam, you will shape retail strategy, drive performance and ensure operational excellence across every location.

You will partner closely with Store Managers, Operations, and the Buying & Merchandise team to optimise results and deliver a consistent, high-quality visitor experience.

This is a hands-on leadership role, combining strategic oversight with regular travel to coach teams, share best practices and strengthen performance across our international museums.

You will play a key role in the continued growth of Moco's retail business, ensuring every store reflects the quality, creativity and ambition of the Moco Museum brand.

Key Responsibilities

Global Retail Operations:
Oversee the operational performance of all retail locations, ensuring consistency in service standards, visual merchandising and day-to-day execution across Amsterdam, London and Barcelona.

Commercial Performance:
Drive retail sales growth by monitoring KPIs, analysing sales performance and identifying opportunities to improve revenue, conversion, average transaction value and overall store profitability.

Store Leadership &

Coaching:

Lead the Stores Managers/Team Leaders support them in achieving operational excellence while fostering engaged, high-performing teams.

Travel & Store Visits:
Conduct regular visits to all museum locations to audit operations, support local teams, identify opportunities for improvement and ensure alignment with company standards and strategic objectives.

Retail Standards & Best Practices:
Establish, implement and continuously improve retail operating procedures, ensuring all stores consistently meet Moco Museum's brand standards, operational guidelines and customer experience expectations.

Performance Analysis:
Monitor sales data, inventory performance and operational metrics to identify trends, optimize processes and implement continuous improvements across the retail network.

Cross-Functional Collaboration:

Work closely with Museum Operations and stakeholder Departments to align retail initiatives with exhibitions, campaigns, product launches and commercial objectives.

Inventory & Merchandising Oversight:
Partner with the Buying & Merchandise Team and support Store leadership in maintaining optimal stock levels, inventory accuracy and visual merchandising standards while identifying opportunities to improve product assortment and retail presentation.

New Store & Project Support:
Lead the retail operational setup for new store openings, relocations or refurbishment projects, ensuring successful implementation of systems, processes and team readiness.

Training & Development:
Develop and deliver training programs and best practices for the Store Teams to ensure consistency in customer service, product knowledge and sales techniques across all locations.

Compliance & Operational Excellence:
Ensure all retail locations comply with company policies, operational procedures, health & safety regulations and relevant local legislation.

Brand Ambassador:
Champion the Moco Museum brand by creating exceptional retail experiences that complement the museum visit while building a culture of collaboration, innovation and continuous improvement across all retail teams.

Requirements

Degree in Business Management, Retail Management, Hospitality, Tourism, Operations Management or a related field.

5–8 years of experience in a retail leadership role, with proven responsibility for managing multiple stores or locations, preferably within retail, hospitality, tourism, attractions or other high-volume customer-facing environments.

Experience with retail operations, including inventory management, visual merchandising, POS systems and operational reporting.

Demonstrated success in driving retail sales performance, improving operational efficiency and delivering commercial growth across multiple locations.

Strong leadership and coaching skills, with experience developing Store Managers, Team Leaders and retail teams to achieve high performance.

Excellent analytical and commercial acumen, with the ability to…