Area Sales Manager Nordics

As Area Manager, you will play a  crucial role  in supporting the  commercial performance ,  operational excellence , and  team development  across a designated portfolio of two boutiques and Points of Sale (PoS) within the Nordics (Sweden, Norway, Denmark, Finland). As the business owner of  all channels  (Retail, Wholesale and eCommerce), you will assist in monitoring sales, tracking budget, supporting client engagement initiatives, and contributing to team development, ensuring alignment with Maison strategy and regional priorities.  

Your position within the Market is critical . You act as a  bridge between office and boutiques,  and you are constantly working with other teams. Your engagement towards the Maison and the commercial success of your teams will be a key success factor. This role requires a  driven proactive individual  with a strong focus on supporting business objectives,  fostering a positive team environment , showing  charismatic leadership  and ensuring exceptional  client experiences .
Your Main KPIs   Turnover by Channel (eur)
Client Experience Barometer (NPS)
Audit score (/100)
Appointment efficiency through clienteling (% of business)
Your Main Skills   Analytical and commercially driven
Team oriented and ability to collaborate on 360 projects
Leadership/Management aptitudes and ability to embark teams
Well organized and master time management
Ability to travel extensively (60%)

KEY RESPONSIBILITIES   Business Performance and Project Management     Omnichannel:  Monitor the area turnover  by distribution channel and keep track of your budget, including selling costs and travel & entertainment (T&E) expenses.
Omnichannel:  Act as a consultant , the boutique voice, during 360 degrees project in order to provide right level of understanding to office teams.
Omnichannel:  Develop and deliver content  during Retail and Wholesale seminars in collaboration with Commercial Performance team.
Retail:  Assist in coaching Boutique Management  on retail performance metrics and the "retail equation" to optimize sales and profitability.
Retail:
Promote and accompany the  implementation of new commercial projects  and initiatives, such as new commission schemes, "match to traffic" strategies, and boutique excellence programs.
Retail:
Build and implement, together with Boutique Management and office teams,  yearly boutique action plans , ensuring alignment with Maison strategy, regional KPIs and localized priorities.
Ecom:
Work together with Europe and office teams to  ensure qualitative digital environment  (localized qualitative check , implementation of mini website with partners).
Business Development and Client Experience     Omnichannel:  Build the present and future of your business area  by always looking for new POS, Real Estate or Client development opportunities and by co-creating impactful and convincing business plans.
Retail/Wholesale:
Identify areas for improvement, propose and  implement corrective actions  through the performance monitoring across all PoS and boutiques.
Retail/Wholesale:  Sponsor client engagement and High-End initiatives  by ensuring effective collaboration between corresponding dedicated department in office, Boutique Management or Partners and Client Advisors.
Retail/Wholesale:
Assist in overseeing and  analyzing the Client Satisfaction Barometer  to ensure high levels of client service and satisfaction.
Wholesale:  Build and implement strong quarterly action plans  with partners and visit regularly POS to provide support, get business insights and show intense care from the Maison.
Ecom:  Promote Client Relation Center  activities in Boutique and ensure smooth communication in order to provide top client experience at every touchpoint.
Team Development (Retail)     Define and roll out strong and  upskilling development plan among boutique teams .
Recruit boutique profiles  and help to identify high-caliber talent alongside with HR department.
Assist in providing on-site support and  coaching to Boutique Managers , contributing to their professional growth and leadership capabilities.
Deliver strong understanding and plan regarding your teams in boutique during  Career Committees  to ensure successful career management and talent retention.
Optimize, together with Operations team,  boutique structure and efficiency .
Boutique Operations & Standards (Retail)     Maintain a  regular in-store presence  through frequent visits to boutiques and PoS within the area.
Monitor and support impeccable visual merchandising implementation,  optimal stock levels for all product categories , and adherence to grooming standards.
Verify that all necessary tools and resources are in place to  optimize boutique operations and maximize client-facing time .
Build adequate moments aiming to  identify opportunities for improving client satisfaction .
Support the oversight and  resolution of client service cases  to ensure prompt and effective resolution.
Provide on-site support  for brand activities and projects,…