Lux Retail Guest Experience Host

• Legal Employer HERMES BENELUX NORDICS NETHERLANDS BRANCH
• Posting Date 04/30/2026, 02:39 PM

The Greeter is the customer's first point of contact in the store and sets the tone for the customer's experience during their journey with us.

As a Greeter, your role is fundamental to start building a strong relationship with the customer by making sure each client is acknowledged properly and feel comfortable when entering our stores.

What will your daily life look like?

• Be the client’s first impression of Hermès image & convey warmth, courtesy, elegance and simplicity at all times
• Greet and welcome clients as they enter and leave the store
• Manage traffic inside & outside the store
• Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate
• Know at any time what team members are available
• Use the proper instore tools to respond to clients
• Inform clients transparently and proactively (about traffic, animations in store, Le Monde d’Hermès, etc.)
• Provide unparalleled hospitality by creating a welcoming environment from the front door to the sales floor
• Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner

Maintain the welcoming area in clean and tidy condition

What will you need to be successful?

• Experience in a customer-facing retail environment preferably dealing with a diverse and demanding clientele
• Strong interpersonal skills, natural sense of curiosity
• Exquisite sense of hospitality
• Talent for organization and improvisation
• Capacity to maintain an overview and to keep calm in hectic situations
• Diplomacy and a solution-oriented approach
• A real sense of empathy for different types of customers and situations
• Motivation, strong work ethic and flexibility
• Quick and straightforward communication with the team
• Fluent English and Dutch

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.

Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.