Register Interest: Senior Customer Success Manager

• Full-time
• Workplace Type:
  Hybrid
• Department: GBO

Linked In is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed.

Join us to transform the way the world works.

At Linked In, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a Linked In office on select days, as determined by the business needs of the team.

This position is a 9-month fixed-term contract.

The Senior Customer Success Manager (CSM) partners closely with Relationship Managers to ensure Linked In Enterprise Customers achieve a significant return on investment, and feel successful with their Linked In Sales solution. The CSM serves as a key consultant to assigned accounts, to support effective onboarding, complex implementation and driving engagement of products and services to new and existing customers. As a Customer Success Manager for Sales Solutions, you will ensure customer success by liaising with key stakeholders (c-level executives, sales leaders, program managers) within our customer base to plan and drive large scale deployments.

Taking a consultative and prescriptive approach to our customers is crucial, acting as their trusted advisor and consistently showing the value and ROI our solution can offer. Sales Navigator is constantly evolving through integrations with CRM, Marketing Automation, Business Intelligence, Sales Acceleration and Web Conferring applications, a core part of this role will be empowering our customers to activate these by showing how critical they are to help their business to thrive.

Our main goal is to achieve our customers outcomes by turning the vision they hold for their business into a reality and delivering and articulating value. You will be a product expert; you will be a change management leader, helping your clients adopt modern selling best practices; and you will be a core part of Linked In’s retention strategy, preventing customer attrition (churn) by ensuring customers get value from their investment in Sales Navigator.

• Working and partnering with our Linkedin Sales Solutions customers for the Benelux market
• Partner with the Relationship Managers on assigned accounts to enable clients on the optimal way to implement a successful modern selling program using Linked In’s Sales Navigator platform, in order to drive overall customer adoption and success
• Develop, execute and continuously review customer success plans to define shared goals, KPIs, and align our Linked In Sales Solutions to our customers organizational objectives, initiatives and strategies. Ability to prove ROI.
• Act as a trusted advisor to key customer stakeholders and executive sponsors to drive product adoption, ensuring they leverage the solution to achieve full business value, through training, consulting, communication about product features and regular metrics review
• Think scale, encouraging clients to utilize appropriate Linked In resources (i.e. community forums, learning center, workshops, etc.) to increase their proficiency with Sales Navigator and with other modern selling features on the Linked In platform
• Mitigate churn by…