CRM Engineer

CRM Engineer – Amsterdam/Rotterdam (Hybrid)

DEPT® is a Growth Invention company focused on technology and marketing. As a member of the Experience & Engineering team, you will help build future‑ready technical solutions that create engaging digital experiences for brands such as GANT, Inter Milan,  and Just Eat Takeaway.

We’re looking for a CRM Engineer who enjoys working at the intersection of data, automation, and marketing technology. As part of our CRM Practice, you will translate lifecycle and campaign requirements into technical solutions, build and maintain automation workflows, and bring personalized customer journeys to life.

• Translate lifecycle and campaign requirements into technical solutions.
• Build and maintain CRM automations, workflows, and journey logic.
• Configure marketing automation platforms.
• Set up data structures, segmentation, and triggers for CRM journeys.
• Develop integrations such as API connections and out‑of‑the‑box connectors.
• Troubleshoot issues and optimize CRM platform performance.
• Work together with CRM Solution Architects on larger CRM implementations.
• Document solutions and follow technical best practices and governance.

• 2–4 years of experience in CRM engineering, marketing automation, or a related technical role.
• Hands‑on experience with one or more CRM platforms (e.g., Salesforce Marketing Cloud, Bloomreach, Adobe Campaign, Microsoft Dynamics, SAP Emarsys).
• Basic knowledge of SQL, scripting, APIs or structured data formats such as JSON.
• A problem‑solving mindset and genuine curiosity about how systems work.
• Comfort working independently on small projects and collaboratively on larger ones.
• Proficiency in client‑facing communication, explaining technical topics clearly.
• Thriving in a fast‑paced agency environment with a high level of autonomy.

• A reputation for doing good – DEPT® is a certified B Corp and has been named a Great Place To Work in the Netherlands.
• Opportunities to work with a diverse range of clients, from large global brands to local agencies.
• Flexible, hybrid working policy (2–3 days from the office, with the option to work from abroad for 13 weeks a year).
• Learning support through the DEPT®/YOU Learning Menu and special programs.
• Health and wellness benefits including contributions to the Open Up platform, gym and wellness discounts, healthy lunches, and a lease‑bike discount.
• Convenient commute options such as an NS Business Card.

At DEPT® we promote an inclusive workplace where everyone has an equal opportunity to thrive. We actively recruit, develop, nurture and retain diverse talent and offer reasonable adjustments throughout the recruitment process and beyond.

Interested candidates are encouraged to reach out to discuss any adjustments we can make to support you during the application and employment stages.